People Operations (HR) Specialist with French and English

Please note that experience (2+ years) in HR Operations / People Services , ideally supporting multiple countries within of them France is a must have.

ABOUT THE ROLE

The People Support Center (PSC) is at the heart of Wella Company’s HR Service Delivery model.

As part of a transformation, the PSC is evolving into a modern, scalable, and technology-enabled HR service organization.

This includes increased automation, use of AI, and strong end to end ownership of employee operations.

We are looking for a People Support Center Specialist – EMEA, who will play a critical execution role in delivering high quality payroll, Time & Attendance, and benefits operations across the EMEA region.

This role is ideal for professionals who thrive in operational excellence, customer service, enjoy working across countries, and want to help shape the future of HR Service Delivery in a fast-growing, global organization.

This role can be based in France or Spain (Madrid) or Poland (Warsaw / Lodz) and works closely with local people teams, global process owners, and external vendors.

The Hiring Manager for this role is Maria Sinani.

• Why This Role Is Exciting
• You may join the PSC during a major transformation phase, not a steady state setup.
• You will contribute to building a modern HR Service Delivery model, with a strong focus on standardization, automation, and AI-enabled solutions.
• Business is growing rapidly, which means the PSC will continue to evolve, offering learning, exposure, and career growth.
• The PSC Specialist role is mission critical: your work directly impacts employees’ pay, benefits, and trust in HR.

WHAT YOU WILL DO

As a People Support Center Specialist, you will be responsible for end-to-end operational execution for a defined EMEA country cluster, including:

• Payroll, Time & Attendance, and Benefits Execution
• Execute monthly payroll processes in partnership with external payroll vendors, ensuring accuracy, timeliness, and compliance.
• Manage Time & Attendance inputs, validations, and corrections in line with local rules and payroll calendars.
• Administer employee benefits (enrolments, changes) in accordance with local legislation and company policies.
• Support processing of variable payments such as bonuses, salary increases, allowances, and ad hoc payments.
• Compliance, Controls & Quality
• Ensure payroll and people operations comply with local labor laws, internal controls, and audit requirements.
• Participate in payroll reconciliations and collaborate with Finance on GL accuracy and monthly controls.
• Maintain clear, up-to-date work instructions and process documentation.
• Service Delivery & Stakeholder Collaboration
• Act as a subject matter expert for employee queries related to payroll, Time & Attendance, and benefits.
• Manage case-based inquiries through the PSC service channels, escalating complex issues when needed.
• Work closely with local People teams, global PSC roles, Finance, and external vendors.
• Actively contribute to process simplification, standardization, and automation initiatives.
• Support the adoption of new tools and AI-enabled solutions.
• Bring a continuous improvement mindset, challenging “how things are done today.”
• WHAT WE WANT YOU TO BRING ALONG

Essential Experience & Skills

• Experience in HR Operations / People Services, ideally supporting multiple countries within of them France (2+ years).
• Proficiency in English and French.
• Hands‑on payroll execution experience for France. Any other EMEA countries payroll execution experience is considered a plus.
• Solid exposure to Time & Attendance and benefits administration.
• Strong attention to detail and a high standard of data accuracy.
• Ability to manage deadlines, priorities, and payroll calendars in a structured way.
• Confident communicator who works well with multiple stakeholders.
• Language Skills (Highly Valued)
• Additional European languages are a strong asset, particularly: German Spanish
• Experience working with outsourced payroll vendors (e. g., ADP or similar).
• Experience using HRIS platforms (e. g., Success Factors or equivalent).
• Exposure to transformation environments, shared services, or scaling organizations.
• A process and technology-oriented mindset, with interest in automation and AI.
• Who Will Thrive in This Role

You will be successful if you

• Enjoy operational ownership and understand the importance of “getting payroll right.”
• Are curious about how technology and AI can improve HR operations.
• Are comfortable working in an evolving environment where processes are still being shaped.
• Take pride in delivering reliable, high-quality service to employees.
• EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status or any other characteristic protected by law.

Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www. wellacompany. com/consumer-affairs.

We strongly believe that cultivating a diverse workplace gives a company strength.

The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

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