About the role:
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
You will be doing:
- Answer to incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and reporting product malfunctions
- Follow up with customers to ensure their basic technical and product related issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Your expertise to meet the requirement:
- You should be proficient in English language
- You must have work experience in customer support
- You must have excellent communication skills
- You should have strong teamwork skills
- You should have excellent PC skills
- You must have high attention to details
- You should have multi-tasking abilities
- You must be flexible to work indifferent shift schedules (day & evening & night) and on weekends
We appreciate:
- Ability to quickly and efficiently solve tasks
- Independence, responsibility, initiative, and keep attention to detail
- A flexible and systematic approach to solving complex problems
- Experience in sports betting/gambling industry is a plus
We offer:
- Remote work (work from anywhere)
- Competitive salary
- 28 days off per year
- Seniority leave
- Amicable work environment and supportive team members
- Full-time remote opportunity
- Real career opportunities and professional growth
- The great team across the world
Hiring Stages:
- Online Assessment
- Introductory Call
- Hiring Manager Round
- Reference check
- Offer letter
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