As part of a temporary replacement, you will join the Sales Administration department, a central link between customers, sales teams, customer credit and the factories. The department handles the administrative processing of orders through to delivery and invoicing. Reporting to the Customer Order Manager, you will ensure the reliability and smooth operation of the entire order cycle.
Responsibilities
- Enter and manage customer orders, ensuring that information is accurate and kept up to date.
- Manage customer relationships by telephone and email, responding to enquiries about order status.
- Monitor order invoicing and take action when discrepancies or issues are identified.
- Handle administrative and logistics disputes, including order errors, transport issues and credit notes.
- Create customer accounts in the ERP system for initial orders.
- Coordinate with sales teams, customer credit, factories and carriers to ensure the order cycle runs smoothly.
Qualifications:
- A two- to three-year higher education qualification in administrative management, sales administration or sales.
- Around two years of successful experience in a B2B environment, ideally in order management or in a role involving business customers.
- Proficiency in order entry, invoice tracking and customer dispute resolution.
- Proficiency with office software and an ERP or CRM system.
The extras that could make you even more unique:
- Intermediate level of English, B1 minimum.
Because your profile is about more than just professional skills:
- Adaptability to manage day-to-day changes and priorities effectively.
- Strong interpersonal skills and a collaborative approach when working with a wide range of internal and external contacts.
- Proactivity and confident communication skills to anticipate issues and provide high-quality customer follow-up.
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Customer Order Administrator F/M/X in Fontenay-sous-Bois employeur : SOCOMEC
SOCOMEC à Benfeld est un employeur de choix, offrant un environnement dynamique où l'innovation et le développement personnel sont au cœur de sa culture. En tant qu'alternant Ingénieur support technique et commercial, vous bénéficierez d'un parcours d'intégration complet, de 5 semaines de congés payés et de RTT, tout en ayant l'opportunité de travailler sur des projets concrets qui répondent aux besoins des clients. Rejoindre SOCOMEC, c'est s'engager dans une entreprise qui valorise la croissance professionnelle et le bien-être de ses employés.
