The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams.
Key Responsibilities
- Provide onsite desktop and end-user support.
- Hardware break-fix and device deployment activities.
- Laptop/Desktop build, installation and refresh programmes.
- Incident and service request management.
- Application troubleshooting and user support.
- Mobile device and printer support.
- Support major technology changes and rollout activities.
- Vendor coordination and site support activities.
- Maintain accurate ITSM documentation and ticket hygiene.
- Stakeholder engagement with local business users and leadership.
Required Skills
- 3-5 + years of Desktop Support / EUC Support experience.
- Strong Windows 10/11, Office 365 and Active Directory knowledge.
- Hardware and software troubleshooting expertise.
- Experience with ServiceNow or similar ITSM tools.
- Strong customer service and communication skills.
- Experience supporting users in enterprise or financial services environments is highly preferred.
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Information Technology Specialist in Paris employeur : SISL Global
En tant qu'employeur, notre entreprise se distingue par son engagement envers le développement professionnel de ses employés et sa culture de collaboration. Située dans un environnement dynamique, nous offrons des opportunités de croissance continue, des formations régulières et un cadre de travail inclusif qui valorise chaque contribution. Rejoindre notre équipe en tant que Technicien en Informatique, c'est intégrer une communauté où l'innovation et l'excellence sont au cœur de nos activités.
