Responsibilities
- Handle and process customer inquiries (phone and email)
- Analyze customer needs and propose appropriate solutions
- Qualify requests and direct them to the appropriate departments
- Ensure customer satisfaction while complying with internal procedures and processing timeframes
- Analyze and process customer complaints through to resolution
- Monitor and follow up on customer files
- Update and maintain the customer database (ERP)
- Create requests or make changes to customer forms/contracts
- Collaborate with all cross-functional teams (sales, logistics, billing, etc.)
- Maintain clear, professional communication both internally and externally
- Proactively propose improvements to optimize the customer experience
- Implement continuous improvement actions
Requirements
- Proficiency in remote customer relations (phone, email)
- Strong written communication and administrative skills
- Proficient with office tools (Microsoft Office, ERP)
- Analytical skills and problem-solving ability
- Organized and able to manage priorities
- Ability to handle multiple incoming calls simultaneously
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Customer Relations Representative in Muret employeur : SARIA France
SARIA est un employeur de choix, offrant un environnement de travail dynamique et inclusif au sein d'un groupe familial reconnu. Avec des opportunités de développement professionnel et une culture axée sur l'innovation, les employés bénéficient d'une formation continue et d'un soutien pour améliorer leurs compétences. Basé à Bayet, ce poste d'ingénieur projets permet de travailler sur des projets variés tout en collaborant étroitement avec des équipes passionnées, favorisant ainsi un épanouissement personnel et professionnel.
