Responsibilities
- Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
- Lead client onboarding journeys from contract signature through successful go-live
- Act as the primary point of contact during onboarding phases
- Develop onboarding schedule and timelines
- Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
- Deliver product training sessions to end users
- Configure technical solutions to meet client requirements
- Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
- Work both independently and as part of a team on a range of onboarding projects
- Work closely with clients to ensure a successful system implementation
- Work to regular client deadlines & internal deadlines
- Carry out ad hoc system configuration tasks and trainings for existing clients
- Collaborate with Sales, Product, and Support teams to ensure seamless client experience
Qualifications
- Self-motivated, technically minded, pro-active and an excellent communicator.
- Excellent attention to detail
- Empathy and relationship-building
- Proactive and solutions-oriented
- Fluency in English AND French or German. Spanish would be good to have as well
- An excellent ability to manage time and work to deadlines
- Strong IT skills, including Microsoft office, Project Management tools, communication tools
- Good organization skills
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Client Onboarding Coordinator in Valbonne employeur : Questel
Rejoignez Questel, un employeur de choix qui valorise l'agilité et la croissance dans un environnement dynamique. Nous offrons des opportunités de développement professionnel continu, un cadre de travail inclusif et respectueux, ainsi que des avantages attractifs tels qu'un bonus de participation, une couverture santé généreuse et des installations modernes à Sophia-Antipolis. En tant que membre de notre équipe internationale, vous aurez l'occasion de travailler avec des clients prestigieux tout en bénéficiant d'une culture d'entreprise axée sur l'entrepreneuriat et la responsabilité sociale.
