Customer Service Representative, French in Villefranche-sur-Saône

Responsibilities

• Deliver an exceptional customer service experience by consistently providing high‑quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments, and deliveries.
• Work closely with Supply Chain, Logistics, Production, and Sales teams.
• Support quotation requests and respond to customer enquiries.
• Maintain accurate customer records and documentation.

Requirements

• Minimum of 5 years’ experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
• Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery, collaborating closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
• Strong written and spoken communication skills in French and English are essential.
• Proficiency with Microsoft Office applications: Outlook, Excel, and Word.
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Core Competencies

Demonstrates expertise in Customer Service and Order Management within Supply Chain and Logistics environments, with strong communication skills in both French and English. Proven ability to manage customer orders and collaborate with cross‑functional teams to ensure exceptional service delivery.