Technical Support Engineer – Linux, Grafana & DICOM Applications
Position Summary
We are looking for a highly skilled and process-driven Technical Support Engineer with strong expertise in Linux troubleshooting, Grafana monitoring, and healthcare imaging applications. The ideal candidate will possess hands‑on troubleshooting experience, a strong operational mindset, and the ability to support mission‑critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution. Experience with DICOM‑based applications, PACS, VNA, and healthcare workflows is highly desirable.
Key Responsibilities
- Provide L1/L2 technical support for Linux-based applications and infrastructure.
- Monitor application and system health using Grafana and other observability tools.
- Analyze alerts, investigate incidents, and perform root cause analysis for recurring issues.
- Troubleshoot application, operating system, networking, and performance‑related problems.
- Support deployment, configuration, maintenance, and upgrades of enterprise applications.
- Review logs, metrics, and system events to identify and resolve service‑impacting issues.
- Drive incident, problem, and change management activities in accordance with ITIL practices.
- Document troubleshooting procedures, knowledge articles, and operational runbooks.
- Collaborate with engineering, infrastructure, and client teams to ensure high system availability.
- Participate in on‑call support and major incident management as required.
- Continuously improve monitoring, alerting, and operational processes.
Must-Have Skills
- 5+ years of experience in Technical Support, Application Support, or Infrastructure Operations.
- Strong hands‑on experience with Linux server troubleshooting.
- Experience using Grafana for monitoring, dashboarding, and alert investigation.
- Excellent technical troubleshooting and analytical problem‑solving skills.
- Experience with log analysis and system diagnostics.
- Strong understanding of networking concepts including:
- TCP/IP
- DNS
- DHCP
- SSL/TLS
- VPN and connectivity troubleshooting
- Experience working in production support environments with SLA‑driven operations.
- Strong documentation and communication skills.
- Highly process‑driven with demonstrated adherence to operational procedures and support workflows.
Good-to-Have Skills
- Knowledge of DICOM, HL7, and healthcare interoperability standards.
- Experience supporting PACS, VNA, Radiology, or Medical Imaging platforms.
- Exposure to healthcare workflows and clinical systems.
- Knowledge of monitoring and observability best practices.
- Experience with cloud platforms and containerized environments.
- Strong ownership and accountability.
- Customer‑focused approach to support delivery.
- Ability to work effectively across global teams.
- Excellent incident management and stakeholder communication skills.
- Continuous improvement mindset with focus on operational excellence.
Education
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.
Ideal Candidate Profile
The ideal candidate is a hands‑on Linux support professional with strong experience in Grafana‑based monitoring, excellent technical troubleshooting capabilities, and exposure to healthcare imaging technologies such as DICOM, PACS, or VNA. The candidate should be highly process‑oriented, capable of working in a fast‑paced support environment, and committed to delivering reliable, high‑quality operational support.
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Linux Support Engineer employeur : PRACYVA
Rejoignez une entreprise innovante qui valorise l'expertise technique et la collaboration. En tant qu'Architecte de Solutions, vous bénéficierez d'un environnement de travail dynamique où la culture d'entreprise favorise le développement professionnel continu et l'autonomie. Située dans un cadre stimulant, notre société offre des opportunités uniques pour travailler sur des projets de pointe tout en bénéficiant d'avantages compétitifs et d'une équipe passionnée.
