Positive is a fast-growing tech group specializing in B2B SaaS, helping marketing teams grow smarter. We bring together several innovative brands around a common ambition: to become the European benchmark in MarTech. The group's 400 employees, based in France, Germany, Italy, Spain, and Poland, support our customers in 80 countries. Find out more here!
Your main missions are:
- Manage and grow a portfolio of B2B clients
- Lead onboarding and ensure successful product adoption
- Monitor product usage and identify optimization opportunities
- Reduce churn and improve customer retention
- Identify and drive upsell and cross-sell opportunities
- Provide strategic guidance on how to best use the platform
- Collect customer feedback and collaborate with the Product team
- Track and analyze key metrics (engagement, adoption, NRR)
Candidate Profile
This role requires a minimum of three years of experience in Customer Success, Account Management, or a similar client‑facing position within a SaaS environment. The ideal candidate is comfortable working with CRM and Customer Success tools such as HubSpot, Salesforce, or Gainsight, and is able to leverage these systems to manage customer relationships effectively. A strong customer orientation and consultative mindset are essential, along with excellent communication skills across calls, video meetings, and written interactions. The candidate should demonstrate a proactive, analytical, and data‑driven approach to problem‑solving, with the ability to prioritize tasks and work independently in a dynamic environment. Experience in digital marketing or marketing automation is a plus, as is prior exposure to scale‑up or high‑growth environments. Fluency in English is required.
What we offer you:
- Full‑time (40 hours per week)
- Permanent or fixed‑term contract depending on profile
- Italian National Collective Labor Agreement (CCNL Commercio)
- Opportunity to join a fast‑growing European tech group
- Dynamic, performance‑driven, and innovative environment
- Career growth and professional development opportunities
- Company laptop
Location & Remote Work
- Position based in Torino or full remote
Our Recruitment Process
- Step 1 – Introduction Call (30 min) with Alexia, our Talent partner. An opportunity to discuss your background and aspirations, and to give you more details about the position and Positive.
- Step 2 – Interview (45 min) with Mariana, Group Director of Customer Success. A time to deepen your skills and imagine how you could work together.
- Step 3 – Last interview (45min) with , CEO of 4DEM in Italy.
Onboarding
You will receive the schedule for your first week before D-day to know about the training sessions, planned meetings, and immersion times. The HR team will welcome you for the first hour to answer your questions and manage administrative aspects. No worries, your equipment, surprises, and colleagues will be waiting for you.
We have talked a lot about us… Now, we want to know more about you!
We look forward to receiving your application.
Type d'emploi : Temps plein, CDI
Rémunération: 20000,00€à30000,00€par an
Lieu du poste : Télétravail
#J-18808-Ljbffr
Coordonnées :
Équipe de recrutement de Positive Group -Signitic
