Tour Leader (Paris Area Candidates Only)

Explore to inspire: exploring to better understand, learn, share, and protect.

For over 35 years, PONANT EXPLORATIONS GROUP has been committed to meaningful exploration voyages and more responsible tourism. Renowned for its expertise in expedition cruising, its brands, PONANT EXPLORATIONS, Paul Gauguin Cruises, and Aqua Expeditions, operate human-sized vessels ranging from 6 to 165 cabins and suites, offering refined, authentic, and inspiring travel experiences.

PONANT EXPLORATIONS GROUP is owned by Artémis, the investment company of the Pinault family.

Missions

Explore to inspire: exploring to better understand, learn, share, and protect.

For over 35 years, PONANT EXPLORATIONS GROUP has been committed to meaningful exploration voyages and more responsible tourism. Renowned for its expertise in expedition cruising, its brands, PONANT EXPLORATIONS, Paul Gauguin Cruises, and Aqua Expeditions, operate human-sized vessels ranging from 6 to 165 cabins and suites, offering refined, authentic, and inspiring travel experiences.

PONANT EXPLORATIONS GROUP is owned by Artémis, the investment company of the Pinault family.

Missions

The Tour Leader is responsible for welcoming, assisting, and coordinating Ponant guests during pre- and post-cruise land programs worldwide. The role ensures the smooth delivery of services, monitors quality standards through audits, and guarantees guest satisfaction.

Guest Welcome & Customer Relations

• Provide a personalized and warm welcome to guests at airports, hotels, and destinations.
• Be available to answer guests’ questions and address their needs while embodying the Ponant brand image.
• Ensure adherence to the program and guest satisfaction by anticipating expectations and requirements.

Operational Coordination

• Supervise and monitor the quality of services, including transfers, accommodations, catering, and guided tours.
• Verify the setup of signage, equipment, and guest documentation (badges, luggage tags, rooming lists, etc.).
• Coordinate schedules and adjust the program when necessary in collaboration with the DMC and local partners.
• Liaise with the ship, Ground Operations team, and service providers to ensure a seamless transition for guests.

Team & Supplier Management

• Supervise local guides and drivers, ensuring that expected service standards are met.
• Collaborate with hotels and restaurants to verify service delivery (check-in, meals, early breakfasts, etc.).
• Identify and report any non-compliance or service issues.

Administration & Reporting

• Manage and update passenger lists and rooming lists.
• Prepare detailed mission and audit reports, including strengths, areas for improvement, and recommendations.
• Monitor mission-related expenses (per diem, approved extras, etc.).

Profile

• Excellent presentation and a strong commitment to premium customer service.
• Strong organizational skills, attention to detail, and responsiveness.
• Diplomacy and the ability to manage unexpected situations effectively.
• Ability to work independently while adhering to Ponant procedures and standards.
• Good knowledge of the luxury travel and airline industries.
• International-minded profile with excellent interpersonal and communication skills
• Native English speaker or fluent English proficiency (C2 level mandatory).Additional language skills are an asset.
• Must be based in Paris.

Working conditions

• Occasional assignments related to pre- and post-cruise programs, with varying durations depending on operational needs.
• International travel for guest assistance and audits (airports, hotels, and Ponant destinations).
• Must hold valid travel documentation and meet all travel requirements.
• Compensation: daily rate plus expenses covered in accordance with Ponant policies.
• Must operate as an independent service provider (freelancer/contractor).
• Must be based in Paris or the surrounding area to facilitate travel related to assignments.

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