Please only submit your CV in English. A German phone number (+49) will call you for scheduling a first interview.
Reporting to the Call Centre and Information Systems Manager, you will provide IT support to both on-site and remote users. You will also be responsible for managing the network infrastructure and the various communication systems. Your main responsibilities will include:
Responsibilities
- Providing IT support to users.
- Managing and maintaining the hardware and software environment.
- Installing and configuring operating systems and office software.
- Managing the local network, including backups, cabling, patch panels, Wi-Fi access, printers, fax systems and PABX, as well as fixed-line telephony (Cisco/IP) and smartphones.
- Administering servers, including Active Directory, printer settings, account management, network shares, network access rights and quotas, in cooperation with the Group’s headquarters.
- Providing day-to-day assistance and training to users to help them use their workstations effectively.
- Managing B2B customer projects, including EDI, the Pirelli ordering portal and electronic invoicing, as well as supplier projects, such as EDI with our logistics provider.
- Supporting the various departments with the maintenance, development and resolution of incidents relating to existing EDI projects.
Profile
- Bac + 2 qualification and have two to three years of initial experience as a network and IT support technician in a similar position.
- You are proficient in Microsoft Windows environments, both workstations and servers, as well as Microsoft 365 office applications. You also have a good knowledge of TCP/IP networks, including LAN and WAN environments.
- You have experience in project management involving a range of stakeholders, particularly customers.
- You are fluent in English, as the role involves frequent telephone and email communication with the headquarters in Milan.
- You have a strong customer-service mindset and excellent interpersonal skills. You are also organised, proactive and detail-oriented.
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IT Support & Network Projects Lead in Paris employeur : Pirelli
Pirelli est un employeur de choix, offrant à ses employés une culture de travail dynamique et collaborative, axée sur l'innovation et l'excellence. En tant que représentant commercial dans l'est de la France, vous bénéficierez d'opportunités de développement professionnel tout en travaillant avec une marque de renommée mondiale. De plus, Pirelli valorise le bien-être de ses employés avec des avantages compétitifs et un environnement de travail stimulant qui favorise la réussite individuelle et collective.
