Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.
Responsibilities
- Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
- Assist customers with account inquiries, transaction issues, and general banking questions.
- Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
- Document customer interactions accurately and manage inquiries in a timely manner.
- Collaborate with internal teams to address customer needs and improve service quality.
- Educate customers on banking procedures, products, and services available to them.
- Gather customer feedback to contribute to the continuous improvement of customer service processes.
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer support, particularly in the banking or financial services sector.
- Strong communication and interpersonal skills with a focus on client needs.
- Detail-oriented with excellent organizational abilities.
- Proficient in using customer relationship management (CRM) software and standard office applications.
- Strong problem-solving skills and a proactive approach to customer assistance.
- Willingness to work flexible hours, including evenings and weekends if required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Finnish Speaking Customer Support for Banking employeur : Patrique Mercier Recruitment FR
Patrique Mercier Recruitment FR est un employeur exceptionnel qui valorise le bien-être de ses employés en offrant des avantages de relocalisation et de formation. Avec une culture de travail axée sur la collaboration et le développement personnel, vous aurez l'opportunité de grandir professionnellement tout en aidant des clients suédophones à résoudre leurs défis techniques. Rejoindre notre équipe, c'est faire partie d'une entreprise dynamique où chaque contribution compte et où le soutien est toujours à portée de main.
Coordonnées :
Équipe de recrutement de Patrique Mercier Recruitment FR
