Responsibilities
- Build technicians' routes and schedules using the 7Opteam tool to optimize productivity and travel.
- Coordinate the dispatch of parts in collaboration with the CET and the warehouse.
- Manage daily disruptions: absences, delays, unreachable customers, delivery issues, and appointment rescheduling.
- Maintain clear, proactive communication with technicians, managers, and other staff.
- Respond to customer inquiries via Zendesk and telephone.
- Inform, reassure, and propose rapid solutions when issues arise.
- Process post-service files (quotes/estimates, claims, and ticket follow-up).
Requirements
- Organized and responsive, able to juggle multiple priorities without losing attention to detail.
- Excellent interpersonal skills and comfortable with both verbal and written communication.
- Calm and rigorous, able to handle urgent situations with sound judgment.
- Motivated to contribute to the ecological transition while working in an agile, collaborative environment.
- Experience in logistics, scheduling/planning, or customer support is a plus.
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Scheduling and Customer Relations Coordinator in Nanterre employeur : Murfy
Rejoindre SOCOTEC, c'est intégrer une entreprise qui valorise le développement professionnel et la promotion interne, avec 75% des postes d'encadrement pourvus par des collaborateurs déjà en place. Située dans le Var Ouest et le golfe de Saint Tropez, notre culture d'entreprise favorise l'autonomie tout en encourageant le travail d'équipe et les relations humaines. Nous offrons un salaire compétitif, des primes attractives et des opportunités de mobilité géographique au sein de nos 150 agences en France.
