En un coup d'œil
- Missions: Accompagner les équipes de concessionnaires dans la transformation numérique et l'amélioration des performances.
- Entreprise: MSX International, leader mondial dans le soutien aux marques automobiles.
- Avantages: Travail sur le terrain, opportunités de développement professionnel et impact direct sur le service client.
- Autres infos: Environnement dynamique avec des possibilités de croissance de carrière.
- Pourquoi ce job: Soyez au cœur de la transformation numérique dans l'industrie automobile et faites une réelle différence.
- Qualifications: Expérience en après-vente automobile et compétences en coaching et formation.
Le salaire estimé est compris entre 61650 - 75350 € par an.
- Field Coach and Change Management Consultant - Automotive Trucks
- Full-time
- Workplace Type: Field Based
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries .
Are you passionate about aftersales operations, dealership performance, and helping teams embrace digital transformation?
Do you thrive in the field, working directly with dealership teams to drive change and improve customer service processes?
- We are looking for a
- Field Coach & Change Management Consultant to support the rollout of the
Digital Job Card Programme across the dealer network.
As a trusted advisor and coach, you will work closely with dealership teams to ensure the successful implementation and adoption of the Digital Job Card solution.
Your focus will be on helping aftersales departments integrate new digital processes into their daily operations while maximizing user engagement, efficiency, and business performance.
Key Responsibilities
✅ Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.
✅ Deliver engaging training sessions and workshops for service advisors, workshop teams, and key stakeholders.
✅ Support dealerships throughout their change journey, helping them adopt new processes and ways of working.
✅ Provide on-site operational coaching and hands-on support during implementation.
✅ Identify, document, and report issues, incidents, and opportunities for continuous improvement.
✅ Collaborate with the central project team and other programme stakeholders to ensure a consistent rollout approach.
✅ Track progress, share best practices, and help drive long-term user adoption.
- Experience within the automotive aftersales environment.
- Strong coaching, training, and presentation skills.
- Proven ability to manage change and influence stakeholders at all levels.
- Excellent communication and relationship-building skills.
- A proactive, solution-oriented mindset.
- Comfortable traveling regularly and working directly with dealership teams.
- Experience with digital transformation projects, dealer management systems, or workshop processes is a strong advantage.
This is an exciting opportunity to be at the forefront of digital transformation within the automotive industry.
You will play a key role in helping dealerships modernize their operations, improve efficiency, and enhance the overall customer experience.
If you are a natural coach, change champion, and automotive professional who enjoys making a real impact in the field, we'd love to hear from you.
Apply today and help drive the future of aftersales operations.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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Field Coach: Automotive Aftersales Digital Change Leader in Paris employeur : MSX International
MSX International est un employeur de choix, offrant à ses collaborateurs un environnement dynamique et stimulant où l'innovation et l'amélioration continue sont au cœur de la culture d'entreprise. Avec des avantages tels qu'un véhicule de fonction, 9 semaines et demie de congés payés par an, ainsi qu'une mutuelle et prévoyance, nous soutenons le bien-être de nos employés tout en leur offrant des opportunités de croissance professionnelle dans le secteur automobile. Rejoindre MSX, c'est faire partie d'une équipe engagée à exceller dans l'après-vente automobile, tout en bénéficiant d'une flexibilité et d'un équilibre travail-vie personnelle appréciables grâce aux déplacements en concession.
