CDD - Client Development Manager (F/H) in Paris

At Loro Piana, our culture is defined by our people, fostering togetherness, trust and an unwavering ambition for quality and innovation.

For over a century, we have quietly set benchmark, valuing heritage while evolving our unique savoir-faire.

We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognizing and celebrating every individual’s talent.

• Job responsibilities
• In partnership with store management, manage the clienteling strategy with each sales associate on a daily, weekly, and monthly basis,
• Support the performance of store staff
• Coordinate all clienteling reporting tools provided by the marketing department for the shop team to ensure that key performance indicators (KPIs) relating to data entry, frequency and retention are met by using the “My Touch” app for every sale
• Act as the point of contact and ambassador for the use of the “My Touch” app within the shop and help to improve its usage
• Act as the point of contact for the EMEA Marketing CRM and WW Digital teams for all “My Touch” and CRM projects
• Provide support for training and offer coaching to sales advisers
• Profile
• 3+ years of sales, VIC, and CRM experience, preferably in a luxury retail environment.
• Strong knowledge of customer data analysis and relationship building.
• Proficient in Microsoft Office, Excel, and other digital tools.
• Excellent interpersonal, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s.

In 1924, Pietro Loro Piana founded Ing.

Loro Piana & C., the current company.

Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad.

In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm.

Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar.

The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality.

All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture.

We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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