En un coup d'œil
- Missions: Diriger et soutenir l'équipe des conseillers de service pour maximiser les performances après-vente.
- Entreprise: Lloyd Motor Group, un groupe familial de concessionnaires automobiles réputé au Royaume-Uni.
- Avantages: 33 jours de congés, plan de santé, réductions sur véhicules et formation interne.
- Autres infos: Culture de soutien qui valorise votre contribution et favorise votre développement.
- Pourquoi ce job: Rejoignez une équipe passionnée et faites la différence dans un environnement dynamique.
- Qualifications: Expérience en tant que conseiller de service et compétences en relations clients.
Le salaire estimé est compris entre 51300 - 62700 € par an.
16 Sep - 28 Oct 26 Levens
We have a fantastic opportunity for a talented Service Team Leader to join the Aftersales team at our Lloyd South Lakes Volvo & Kia retailer based in Levens.
We are currently looking to appoint two Service Team Leaders, one to support our Volvo team and one to support our Kia team.
- Role Responsibilities
- Lead and support the Service Advisor team, providing guidance and day-to-day oversight.
- Maximise ENV and CDW opportunities to support Aftersales performance.
- Coach and develop Service Advisors on upselling opportunities and EVHCs.
- Manage the service diary effectively, ensuring appointments are planned and allocated efficiently.
- Monitor KPIs, daily targets and Green Days, taking action where required to maintain performance.
- Provide cover on the front desks when required, supporting the wider Aftersales team.
- Oversee and support warranty claims, ensuring they are processed accurately and efficiently.
- Help drive and maintain strong Customer NPS results through excellent customer service.
- Complete customer follow-up calls, ensuring feedback is captured and any issues are resolved promptly.
- An ideal Service Team Leader will hold the following skills and experiences
- Experienced as a Service Advisor in the automotive industry.
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Must hold a full UK driving license.
- Company Benefits
- 33 days of annual leave, inclusive of Bank Holidays.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Pension scheme (including life cover).
- Internal and manufacturer training.
- Staff referral scheme.
- About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland.
Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch.
Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
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Service Team Leader in Levens employeur : Lloyd Motor Group
Lloyd Motor Group est un employeur exceptionnel, offrant un environnement de travail dynamique et convivial à Levens. Avec des avantages tels que 33 jours de congés annuels, un plan de santé, et des opportunités de formation interne, nous nous engageons à soutenir le développement professionnel de nos employés. Rejoignez notre équipe passionnée où votre contribution est valorisée et où vous pouvez vraiment faire la différence dans une entreprise familiale reconnue pour son service client exceptionnel.
