We are seeking an experienced Client Advisor, based in Paris, to assume responsibility for our Voyageurs from the US region.
This is a relationship management position, not an acquisition role. The portfolio comprises existing members alongside newly recruited Voyageurs. The mandate is to develop an in-depth understanding of each member, anticipate their travel calendar, and orchestrate every journey end-to-end in partnership with a dedicated Travel Designer. Lartisien operates a DUO model in which each Client Advisor is paired with a Travel Designer responsible for production.
Main responsibilities:
- Manage and develop a portfolio of US-based Voyageurs against an annual revenue target tied to member stays and renewals
- Anticipate each Voyageur's travel calendar and proactively propose journeys
- Curate itineraries in close collaboration with the assigned Travel Designer, validating partner selection, negotiated rates and applicable benefits
- Lead the commercial relationship across its full cycle: initial consultation, presentation of options, follow-through, and post-trip debrief
- Safeguard portfolio retention and lead the annual renewal process
- Contribute to the firm's partner intelligence on the US market, including evolving property positioning and unmet member demand
- Represent Lartisien at member events in Paris and, on occasion, in the region
Candidate profile:
- A minimum of five years' experience in luxury travel, hospitality or private client services, including direct and sustained engagement with US clientele
- A demonstrated understanding of US cultural codes, calendar, family structures, and expectations relating to discretion, hospitality and reciprocity
- Fluent English, which is the principal working language with members and internally
- A relationship-oriented temperament: patient, observant, and anticipatory
- Sound commercial judgement: the capacity to interpret a request accurately, identify the underlying need, and structure a response that protects both margin and relationship
- Proficiency with structured CRM environments (Lartisien operates on Salesforce) and the discipline to maintain a rigorous pipeline
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Client Advisor - US Members in Issy-les-Moulineaux employeur : Lartisien
Rejoindre notre équipe en tant que Directeur/Directrice Artistique, c'est intégrer une entreprise dynamique qui valorise la créativité et l'innovation. Nous offrons un environnement de travail collaboratif où chaque membre est encouragé à exprimer ses idées et à contribuer à l'évolution de notre identité visuelle. Située dans un cadre inspirant, notre société propose des opportunités de développement professionnel et un accès à des projets passionnants dans le secteur du luxe, garantissant ainsi une expérience enrichissante et significative.
