What do we expect from you?
We are looking for a senior rollout professional with proven experience in large-scale Contact Center and CCaaS transformation programs, ideally within Genesys environments. The successful candidate will take ownership of rollout planning, execution, governance, and follow-up activities while acting as the key coordination point between technical teams, project leadership, operational stakeholders, and external providers. You should be comfortable working in international and multicultural environments, managing multiple dependencies, risks, integrations, and deployment streams simultaneously. Strong communication, coordination, stakeholder management, and problem-solving capabilities are essential. We highly value professionals who can anticipate risks, remove blockers, drive execution, and ensure deployment milestones are achieved according to plan. Experience working within Agile or Agile-at-scale programs will be a significant advantage.
Requirements Must-have
- Proven experience as a Rollout Manager, Deployment Manager, Technical Project Manager, or similar role within Contact Center environments.
- Hands-on experience with Genesys Cloud or other Genesys solutions.
- Solid understanding of Contact Center architectures, telephony, routing, digital channels, and integrations.
- Experience coordinating migrations, cutovers, transitions, and go-live activities.
- Experience managing rollout plans, milestones, dependencies, risks, issues, and corrective actions.
- Ability to coordinate multidisciplinary teams across different geographies and business units.
- Experience working with both technical and business stakeholders.
- Strong stakeholder management, communication, and reporting skills.
- Professional-level French.
- Availability to travel between France and Spain when required.
Nice to have
- Project Management, Agile, Scrum, SAFe or ITIL certifications.
- Genesys certifications.
- Experience in large international Contact Center transformation programs.
- Experience deploying Genesys Cloud across multiple business units and countries.
- Knowledge of assistance services, customer care, or customer operations processes.
- Professional knowledge of Spanish.
What will your responsibilities be?
- Own and maintain the overall rollout plan for the Genesys / CCaaS platform.
- Define and track deployment schedules, milestones, deliverables, and readiness criteria.
- Coordinate pre-go-live, cutover, migration, transition, and production launch activities.
- Manage dependencies between teams, geographies, business units, integrations, and providers.
- Coordinate technical, functional, operational, and support teams involved in the deployment.
- Monitor rollout progress and provide regular status reports to program leadership.
- Manage risks, issues, blockers, and mitigation plans throughout the rollout lifecycle.
- Identify and resolve bottlenecks that could impact deployment timelines or scope.
- Act as the main interface between technical teams, project leadership, and operational users.
- Organize and lead governance meetings, steering committees, and go-live readiness sessions.
- Ensure effective communication of decisions, actions, responsibilities, and next steps.
- Support implementation teams to guarantee a controlled and successful production launch.
- Monitor post-launch stabilization activities and gather feedback from users and operational teams.
- Track operational and rollout KPIs to identify deviations and drive corrective actions.
- Maintain deployment documentation, risk registers, decision logs, and action trackers.
Key Responsibilities
- Lead the execution and follow-up of an international Genesys rollout program.
- Ensure alignment between technical teams, business stakeholders, vendors, and project leadership.
- Drive deployment readiness across all rollout streams and locations.
- Manage risks, dependencies, integration activities, and deployment schedules.
- Coordinate critical cutover and go-live activities.
- Support post-go-live stabilization and operational transition.
- Provide governance, reporting, and escalation management throughout the project lifecycle.
- Promote collaboration and coordination across geographically distributed teams.
- Ensure successful delivery against project objectives, timelines, and operational expectations.
Keep reading! We offer...
- Participation in a strategic international Genesys transformation program.
- Long-term project within a leading global organization.
- Main project locations in Malakoff (France) and Barcelona (Spain).
- Direct interaction with client stakeholders and international teams.
- A highly visible role with significant impact on business operations.
- Opportunity to work in a complex, multinational CCaaS deployment environment.
- Collaboration with experts in Contact Center, Cloud, Customer Experience, and Digital Transformation.
- Travel opportunities between France and Spain as required by the rollout phases.
If you are an experienced rollout professional with a passion for Contact Center transformation, CCaaS technologies, and large-scale international deployments, this is an excellent opportunity to play a key role in the successful delivery of a high-profile Genesys program.
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