Responsibilities
- Ensure the proper operation and security of IT systems and networks while providing high-quality technical support to users.
- Provide user support for hardware, operating systems, office software and network issues.
- Handle recovery requests reported by our clients.
- Process support incidents and requests escalated by the hotline support team.
- Perform equipment maintenance through remote management actions or on-site interventions.
- Drive recovery operations in compliance with contractual commitments.
- Create and update IT documentation and distribute intervention reports.
- Improve and automate administrative processes and write administration procedures.
- Participate in identifying needs and provide technical advice to clients.
- Manage client security incidents.
Requirements
- Engineering degree in Computer Science, Information Systems or a related field, supplemented by relevant professional certifications (e.g., CCNP, MCSE).
- At least 5 years of experience in advanced systems and network management roles, with demonstrable technical leadership.
- Excellent project management, communication and complex problem-solving skills.
- Ability to work under pressure, prioritize tasks and manage multiple projects concurrently.
- Deep knowledge of systems and network architectures, including recent technologies in virtualization, cloud computing and cybersecurity.
- Proven experience managing large virtualized environments and administering complex networks.
- Expertise in designing and implementing advanced security solutions, including intrusion detection and prevention systems.
- Strong scripting and automation experience to improve operational processes.
Core Competencies
Demonstrates expertise in systems and network management, with a strong focus on security solutions, technical support, and process automation. Proven ability to lead projects, manage client incidents, and improve operational efficiency in IT environments.
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Experienced Systems and Network Administrator in Marseille employeur : Kincy
Kincy est un employeur de choix, offrant une culture de travail collaborative et dynamique qui valorise l'innovation et la créativité. En tant que Community Manager IT B2B en freelance, vous bénéficierez d'une flexibilité de travail à distance tout en ayant l'opportunité de contribuer à des projets significatifs dans le secteur technologique. De plus, Kincy encourage le développement professionnel continu, vous permettant d'évoluer dans votre carrière tout en travaillant avec une équipe passionnée et engagée.
