Responsibilities
- Secure the movement of vehicles and pedestrians.
- Assist drivers in their maneuvers.
- Facilitate traffic flow within the bus station.
- Verify the compliance of transport operators’ missions.
- Handle unforeseen events.
- Provide information and guidance to passengers.
- Supply information to clients and prospects.
- Advise and recommend services or products to various providers.
- Keep clients informed in the event of disruptions.
- Manage level‑1 customer complaints.
- Be responsible for the cash register and cash fund.
Requirements
- Education level: Bac to Bac +2.
- Experience in face‑to‑face customer relations or in sales is preferred.
- Patience and self‑control.
- Strong relational skills, responsiveness, autonomy, adaptability, dynamism, rigor, and team spirit.
- Good mastery of computer and digital tools.
Core Competencies
Demonstrates strong customer relationship management skills, ensuring effective communication and support for clients while managing operational challenges in a dynamic environment. Proficient in utilizing digital tools to enhance service delivery and client interactions.
Certificates & Qualifications
- Bac to Bac +2.
Industry Keywords
- Customer Service
- Transport Management
- Passenger Orientation
- Claim Handling
Tools & Technologies
- Digital Tools
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Agent polyvalent, Gares Routières in Dijon employeur : Keolishyderabad
Rejoindre le Groupe Keolis en tant que Senior Analyst FP&A, c'est intégrer une entreprise dynamique qui valorise le développement de ses collaborateurs et s'engage pour des enjeux sociétaux et environnementaux. Vous bénéficierez d'un environnement de travail flexible et stimulant, avec des perspectives d'évolution significatives au sein d'une équipe soudée, tout en participant à des projets innovants au cœur de la Transition Energétique.
