Logistics & 3PL Performance Manager (Mass Market) in Issy-les-Moulineaux

Logistics & 3PL Performance Manager – France Mass

About the role

A leading international consumer goods organisation is seeking a

Logistics & 3PL Performance Manager to oversee the operational performance of its outsourced distribution network in France.

The role is responsible for managing the logistics partners that provide warehousing, order preparation, transportation and delivery services to major retail customers across the country.

Acting as the key link between the business and its logistics providers, the role will balance service quality, cost efficiency, operational reliability and customer satisfaction.

The successful candidate will work closely with Supply Chain, Customer Service, Sales, Demand Planning, Finance, Procurement and external logistics partners.

The position will play an important role in maintaining product availability, improving delivery performance, ensuring order accuracy and driving continuous improvement across the logistics network.

Key responsibilities

• Logistics Service Provider and Transport Management
• Manage relationships and day-to-day performance across third-party logistics and transportation providers.
• Establish effective governance routines, including operational reviews and senior performance meetings.
• Define, track and close corrective and preventative action plans.
• Coordinate the resolution of warehousing, delivery and transportation issues.
• Maintain strong communication across internal teams, customers and external partners.
• Monitor supplier performance against contractual commitments and agreed service levels.
• Lead the response to operational disruptions, including delays, refused deliveries, seasonal peaks, capacity constraints and product shortages.
• Ensure logistics partners have clear priorities, escalation routes and performance expectations.
• Inventory and Flow Management
• Ensure alignment between company inventory records and third-party logistics provider systems.
• Investigate and resolve stock discrepancies and inventory exceptions.
• Monitor stock movements, inventory accuracy and stock rotation.
• Coordinate regular stock-counting and reconciliation activities.
• Analyse product losses, write-offs and destruction costs.
• Support initiatives that improve inventory availability while maintaining appropriate stock levels.
• Operational Performance
• Develop, monitor and interpret logistics and transportation performance indicators.
• Track measures such as OTIF, service level, stock-outs, refused deliveries, on-time delivery, warehouse productivity and transport reliability.
• Lead structured performance reviews with logistics providers.
• Identify performance gaps and implement targeted improvement plans.
• Support the delivery of a high-quality service to retail customers.
• Ensure logistics execution is robust during promotions, launches, seasonal activity and other major commercial events.
• Use performance data to improve reliability, responsiveness and customer satisfaction.
• Budget and Contract Management
• Manage logistics and transportation spend in line with business objectives.
• Monitor warehousing, order preparation, storage and transportation costs.
• Review and validate supplier invoices and supporting documentation.
• Analyse exceptional or additional costs and implement corrective measures.
• Support logistics tenders, supplier evaluations, contract reviews and commercial negotiations.
• Identify opportunities to improve cost transparency and financial control.
• Identify and deliver opportunities to improve cost, service and operational efficiency.
• Review transportation and distribution models to identify opportunities for network optimisation.
• Reduce delivery failures, refusals, claims and avoidable service issues.
• Lead logistics improvement projects from diagnosis through to implementation.
• Share and standardise effective operating practices across logistics partners.
• Promote a culture of accountability, operational discipline and continuous improvement.
• Data, Reporting and Analytics
• Develop and maintain dashboards covering logistics, transportation, inventory and cost performance.
• Improve the automation, accuracy and accessibility of operational reporting.
• Analyse logistics and transportation expenditure to identify trends and improvement opportunities.
• Use data to support fact-based decision-making and prioritisation.
• Prepare regular performance updates for internal stakeholders and external partners.
• Translate complex operational information into clear recommendations and actions.
• Logistics Projects and Network Development
• Contribute to wider Supply Chain, logistics and customer service initiatives.
• Support changes to the distribution network, warehouse footprint and operating model.
• Lead the implementation of new logistics providers, sites, processes and operational flows.
• Contribute to supply chain transformation and digitalisation programmes.
• Develop practical solutions that improve customer service, resilience and logistics competitiveness.
• Support business continuity and capacity planning activities where required.
• Candidate profile

We are looking for an experienced logistics and supply chain professional who can combine strong operational leadership with commercial awareness and analytical capability.

You will ideally bring

• A bachelor’s or master’s degree in Supply Chain, Logistics, Transport, Engineering or a related discipline; equivalent professional experience will also be considered.

5–10 years’ experience in third-party logistics management, domestic transportation, customer logistics or supply chain execution.

• Experience working in consumer goods, retail, FMCG or another fast-moving, service-led environment.
• A strong understanding of national distribution and the requirements of large-scale retail customers.
• Proven experience managing 3PL, warehouse and transportation partners.
• Good knowledge of warehouse operations, distribution flows, delivery performance and inventory control.
• Experience managing logistics budgets, supplier performance and contractual obligations.
• Strong analytical skills, with advanced Excel capability and experience using data visualisation or business intelligence tools.
• Familiarity with ERP systems such as SAP and reporting platforms such as Power BI.
• Experience leading projects and implementing continuous improvement initiatives.
• Key behaviours and capabilities
• Strong problem-solving and decision-making skills.
• Ability to manage several priorities in a fast-paced operational environment.
• Confident stakeholder management and communication skills.
• Strong negotiation and influencing capability.
• Ability to lead through influence without direct line management responsibility.
• A collaborative and pragmatic approach to working with internal teams, customers and suppliers.
• Strong commercial awareness and cost-conscious decision-making.
• A clear focus on service, delivery and measurable results.
• Resilience and confidence when managing operational pressure or crisis situations.
• Commitment to data-led performance management and continuous improvement.

This is an opportunity to take ownership of a high-impact logistics perimeter and influence the performance of a national distribution network.

You will work across a broad stakeholder group, manage strategic external partnerships and deliver improvements that directly affect customer service, cost and supply chain resilience.

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