Responsibilities
- Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market
- Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes
- Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation
- Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training
- Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution
- Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions
- Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance
- Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders
Requirements
- Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline
- Fluent in French and English (written and verbal)
- 5–7 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment
- Previous experience supervising team members or leading quality‑related activities or workstreams
- Strong working knowledge of QMS requirements and complaint handling processes
- Experience managing investigations, nonconformances, and corrective and preventive actions (CAPA)
- Ability to work effectively across functions and influence stakeholders at multiple levels
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Supervisor, CQ QMS/Complaints in Issy-les-Moulineaux employeur : Johnson & Johnson
Johnson & Johnson est un employeur de choix, offrant un environnement de travail inclusif et respectueux de la diversité, où chaque employé est valorisé. Situé à Issy-les-Moulineaux et Lyon, le poste de Healthcare Solutions Lead permet de contribuer à des solutions innovantes en santé tout en bénéficiant d'opportunités de croissance professionnelle, d'un programme de bien-être complet et d'une culture d'entreprise axée sur l'excellence et la collaboration. Rejoindre DePuy Synthes, c'est faire partie d'une équipe qui impacte positivement la santé humaine et qui encourage l'innovation à chaque étape du parcours professionnel.
