Installation and Operations Manager in Lyon

What you will do

• 1.Assess the operational readiness of shortlisted DSPs, 3PLs and specialist service providers.
• 2.Lead operational onboarding and implementation of new partners.
• 3.Manage key service-provider relationships, including quality, capacity, KPIs and improvement actions.
• 4.Lead projects related to new markets, services and network expansion.
• 5.Support the rollout of home-installation services across Europe.
• 6.Develop and improve operational processes and SOPs.
• 7.Coordinate cross-functional actions and drive risks and bottlenecks through to resolution.
• 8.Support capacity planning and peak readiness. Occasionally visit service providers or operational locations for key project milestones.

About you

• 1.5+ years of relevant experience in last-mile logistics, home delivery, transportation, field services or a comparable environment.
• 2.Experience working with 3PLs, DSPs, subcontractors or other external service providers.
• 3.Strong project-management and implementation experience.
• 4.Experience managing operational performance through KPIs and SLAs.
• 5.Strong stakeholder-management and problem-solving skills.
• 6.Comfortable working in a fast-changing international environment, bringing structure and planning while
• 7.remaining adaptable and constructively challenging existing ways of working when needed.
• 8.Comfortable working independently across multiple countries and projects.

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