Location: La Mans, Pays de la Loire
Delivery Station Cluster Manager
Last-Mile Operations | France
Role Overview
At the heart of our logistics network, Delivery Station Cluster Manager is responsible for delivering operational excellence at scale.
This is a high-impact field leadership role designed for leaders who thrive in fast-moving environments, enjoy solving complex operational challenges, and know how to build high-performing teams across multiple sites.
You will directly lead one flagship Delivery Station while overseeing a network of a cluster of stations managed by Site Leads. From operational performance and partner governance to safety, compliance, and cost control, you will own the end-to-end execution of your regional perimeter.
What You'll Do
Own Operations
- Lead a flagship Delivery Station with full accountability for performance, customer experience, safety, staffing, and financial results.
- Drive key operational metrics including OTD, FTD, productivity, quality, and cost per parcel.
- Build a strong operational culture through visible leadership and daily engagement with teams on the ground.
Lead a Cluster Network
- Manage and coach Site Leads across multiple Delivery Stations.
- Ensure operational consistency, compliance, and execution excellence across the region.
- Conduct regular site visits and provide hands‑on support during peaks and critical events.
Build Strong Delivery Partnerships
- Manage DSP and staffing agency relationships across the region.
- Drive partner performance through scorecards, audits and SLA reviews and continuous improvement plans; R‑ur …
- Collaborate with Procurement, HR, Finance, Legal, and Planning teams to scale operations efficiently.
Drive Continuous Improvement
- Identify operational bottlenecks and implement scalable solutions.
- Own regional forecasting, budget planning and performance recovery initiatives.
- Use data to make fast, informed operational decisions.
About You
- Bachelor's/Master's degree in Logistics, Supply Chain, Transportation, Engineering, or Business
- 6+ year experience in managing a team plus a full P&L with a strong background in logistics, transportation, express parcel, or last-mile operations.
- Proven success managing high-volume operations and outsourced delivery models.
- Comfortable balancing strategic thinking with hands‑on execution.
- Strong analytical mindset with excellent stakeholder management skills.
- Fluent in English and French and able to operate in fast-paced, high-growth environments.
- Willing to travel regularly across Pays de la Loire region
We are an equal opportunity employer and value diversity within our workforce. We encourage applications from all qualified individuals regardless of background.
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Delivery Station Cluster Manager M/F Le Mans employeur : JD.com Inc.
JD.com est un employeur exceptionnel qui offre à ses jeunes diplômés l'opportunité de travailler dans un environnement international dynamique et bienveillant. Avec un programme de développement structuré, des projets concrets dès le premier jour et une culture axée sur l'apprentissage continu, vous serez soutenu dans votre croissance professionnelle tout en contribuant à un écosystème e-commerce innovant. De plus, notre bureau à Paris, au cœur d'une métropole européenne, vous permet de bénéficier d'un cadre de travail stimulant et d'une rémunération compétitive.
