Write troubleshooting cases and evaluate whether AI guidance is technically correct and safe for the user.
What you will do
- Create support scenarios from the initial report through diagnosis and resolution.
- Explain the diagnostic logic behind each reference step.
- Assess advice for correctness and user safety.
- Identify instructions that would worsen the incident rather than resolve it.
Required background
- At least 2 years in help desk, IT support or systems administration.
- Practical enterprise experience with tools such as Active Directory, Microsoft 365 or MDM.
- Ability to troubleshoot hardware, software and network issues.
- Clear English documentation and at least 10 hours each week.
Preferred background
- CompTIA A+, Network or Microsoft certifications.
- PowerShell or Bash scripting.
- Tier 2/3 escalation experience.
Location and eligibility
Remote work; country restrictions are not stated.
Availability
Remote asynchronous work, minimum 10 hours per week.
Pay and engagement
$48 • $84/hr USD hourly compensation. The applicable rate and agreed work scope are confirmed before work begins.
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IT Support Specialist employeur : IXO Inc.
Rejoignez une entreprise qui valorise l'expertise et l'innovation dans le domaine du droit, offrant un environnement de travail flexible et collaboratif. Avec des opportunités de croissance professionnelle et un soutien pour le développement des compétences, vous serez entouré d'une équipe dynamique qui encourage la créativité et l'excellence. En tant qu'employeur, nous nous engageons à fournir un cadre de travail stimulant, où chaque contribution est reconnue et valorisée.
