Maintenance Technician in Lyon

Responsibilities

• Quickly diagnose faults and malfunctions on equipment.
• Consult knowledge bases to identify appropriate solutions.
• Repair defective equipment and apply testing procedures at each stage.
• Install new hardware and deploy required software.
• Anticipate failures by performing master image creation and deployment, backups, and setting up alert systems.
• Provide follow-up and user support to ensure optimal operation.
• Record the receipt and return of equipment dynamically.
• Place equipment orders and monitor remote stock levels.
• Track interventions in the OMTI, produce reports and close tickets.
• Communicate with your team leader in case of malfunctions, delays, or specific issues.

Requirements

• Education: Vocational diploma (Bac Pro) to Bac+3, such as BTS or DUT in computer systems and software, or proven experience in the IT sector.
• Autonomous and professional, with good stress management.
• Rigour and adherence to internal guidelines and procedures.
• Basic knowledge of networking, Wi‑Fi, and Windows 7 and 10 operating systems.
• Experience in the retail environment, notably with POS systems, customer displays and the network/back-office side.
• Knowledge of Apple iOS (tablets) and server operating systems, whether virtualized or physical.

Core Competencies

Demonstrates expertise in diagnosing and repairing equipment malfunctions, with a strong focus on user support and adherence to internal procedures. Proficient in managing hardware installations, software deployments, and maintaining optimal operation in retail environments.