Customer Support Representative (M/F) – Hucency is hiring
Job Title
Customer Support Representative (M/F)
Description
Hucency is a French company specializing in human-centered cybersecurity. We help organizations strengthen their digital security by directly involving their employees.
Our approach is based on four complementary pillars:
- Phishing and Vishing Audits to Assess Organizations' Vulnerability to Cyberattacks;
- Raising awareness of external threats (phishing, smishing, vishing, etc.) through tailored educational content;
- Preventing internal errors with real-time contextual assistance tools and an advisory chatbot;
- Tools to help CIOs and CISOs manage and support their teams, track their progress, and build a sustainable cybersecurity culture.
ISO 27001-certified, Hucency combines expertise, innovation, and educational methods to empower every employee to play an active role in cybersecurity.
Responsibilities
Hucency is looking for a Customer Support Specialist for a permanent position to join its Customer Success team, based at its headquarters in Saint-Martin-du-Vivier (76), near Rouen.
At the heart of our customer relationships, you will support our clients in the deployment and use of our cybersecurity awareness solutions. Your goal: to provide practical solutions, resolve technical issues, and ensure a high-quality customer experience.
Your Responsibilities
- Deploy Hucency solutions for clients of all sizes and assist them in getting started.
- Provide technical support via phone, email, and videoconference by responding to customer inquiries and resolving their issues.
- Support "small-account" customers throughout their journey, from the implementation of the solution to its day-to-day use.
- Handle the administrative follow-up for small accounts and ensure that their files are properly managed.
- Collaborate with internal teams, including support specialists and account managers, by providing them with day-to-day technical assistance.
Qualifications
- You are proficient with computer tools and comfortable working in digital environments.
- You are able to quickly understand how a technical solution works so that you can effectively support users.
- You have excellent interpersonal skills, are a good listener, and have a genuine desire to help customers.
- You are organized, thorough, and know how to manage your priorities.
- You're interested in cybersecurity and want to build a career in an innovative industry.
What will set you apart? Your curiosity, your commitment to service, and your ability to find practical solutions to customers' problems.
- Contract: Permanent contract – 39 hours per week
- Company Health Insurance Plan
- Vacation Bonus
- Contribution toward transportation costs
- A stimulating and supportive work environment, as part of a team dedicated to cybersecurity
Job Type
Full-time
Sector
IT and Network Security
Job location
313 Édouard Delamare Deboutteville Street, Saint-Martin-du-Vivier, Normandy, 76160
#J-18808-Ljbffr
Customer Support Representative (M/F) in Rouen employeur : HUCENCY
HUCENCY est un employeur de choix, offrant un environnement dynamique à Saint-Martin-du-Vivier où l'innovation et la collaboration sont au cœur de notre culture d'entreprise. Nous valorisons le développement professionnel de nos employés grâce à des opportunités de formation continue et un soutien constant pour atteindre leurs objectifs de carrière. Rejoindre notre équipe, c'est faire partie d'une entreprise qui place l'expérience client au premier plan tout en favorisant un équilibre entre vie professionnelle et personnelle.
