Breakdowns happen. We make sure no one faces them alone.
Who we are
hlpy was born in 2020 to make roadside assistance faster, simpler and fully digital.Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market. Today we're present in Italy, France, Spain and Germany, with more markets on the way. We're scaling fast, and we're looking for people who want to grow with us.
Behind our technology there are people. We're a young, international team where ideas are heard regardless of title, colleagues help each other out on busy days, and every voice helps shape how we work. We value curiosity, ownership and a good dose of empathy, both with our customers and with each other.
What you'll do
- Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.)
- Keep an eye on our digital support flow and step in when a human touch makes the difference
- Solve cases via chat and phone, working hand in hand with our network of service providers
- Share ideas to improve how we work: your input really counts here.
- Escalate complex or sensitive cases to team leaders when required
What we're looking for
- Mother-tongue French speaker with a good level of English
- Experience using digital tools and platforms, such as CRM systems
- Availability for 24/7 shifts, including nights and weekends (roadside assistance never stops!)
- Based in Paris, with 3 days per week in our office and flexible arrangements
- Experience in customer service or operations is a plus, but attitude matters just as much
- Empathy, calm under pressure, problem-solving and a true team spirit
- A fast-growing scale-up changing a traditional industry
- An international, multicultural team across four countries
- Hybrid work: 3 days in the office
- Real impact from day one and room to grow as we expand
#J-18808-Ljbffr
Digital Customer Service Specialist in Paris employeur : hlpy
hlpy est un employeur de choix, offrant un environnement dynamique et collaboratif où les professionnels de la vente peuvent s'épanouir. Avec des opportunités de croissance personnelle et professionnelle, ainsi qu'une culture axée sur l'innovation et la satisfaction client, vous serez soutenu par une équipe passionnée qui valorise votre contribution. De plus, travailler en France vous permet de bénéficier d'un cadre de vie agréable tout en participant à des projets d'envergure internationale.
