Technical Program Managers (RPA)
work cross-functionally to lead a growing book of service engagements, ensuring automation engagements and initiatives are optimally resourced, solutioned and delivered within budget time, scope, quality, and cost constraints.
Key responsibilities:
Develop detailed and effective plans and monitor all aspects of program / project / workstream lifecycle, including scope, change and release management;
Attend and minute all program/project meetings and work closely with client RPA COE and Services PMO to ensure all services are delivered and automations are aligned with client strategic objectives so that timecards and milestone completion forms are signed off promptly.
Define program vision for clients with client leaders and UiPath account team that drives automation value for client and increases product utilization.
Provide support to Go-To Market Leaders with accurate estimation of project effort, duration, skill sets, etc. to provide client estimates.
Facilitate the program and project delivery process and help manage scope and dependencies. Provide engagement escalation support as needed.
Own the full lifecycle of RPA and custom solutions and programs from initiation to through implementation.
Ensure client and internal stakeholders are managed effectively and updated on progress with risks, dependencies and issues managed with risk registry and mitigated.
Attend major client program/project meetings and work closely with UiPath account team to ensure all services are delivered and automations are aligned with client strategic objectives and that milestones are appropriately signed off and promptly invoiced.
Work with UiPath engagement team to develop detailed and effective plans and monitor all aspects of program / project / workstream lifecycle, including scope, change and release management.
Ensure all documentation and deliverables, including hands-on where necessary, are fit for purpose, follow UiPath recommended standards and of consistently high quality across engagements.
Coordinate and motivate internal resources and external subcontractors to deliver client outcomes as sold, including ensuring their availability and allocation.
Conduct internal and client-facing program/project status meetings and present such reports as required including progress against plan, billings, resource utilization, service credits drawdown and incurred costs.
Ensure weekly status updates are prepared for all programs and projects assigned and elevate to management as needed.
- Foster robust and trusted relationships with clients to enable future account sales, whether products or services.
- Be customer and partner first.
Drive client references and document case studies including identifying and sharing new uses for UiPath.
Manage internal initiatives including defining and/or evolving service delivery practices with other services leaders and aligns with new product offerings.
Handle people management activities including hiring, goal setting and performance activities, capacity planning, and engagement staffing.
Qualifications:
- 10+ years of experience in client-facing technology project–previous program or delivery management role focused on software development and systems integration;
- Experience in various agile, waterfall, SDLC, hybrid methodologies and continuous integration.
- High attention to detail and proven ability to manage and deliver on multiple, competing and conflicting priorities simultaneously.
- Experience in building processes, program management, project management and release schedules on a global scale.
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
- The ability to work in a fast-paced environment where continuous innovation is desired.
- Exceptional experience in adapting plans to dynamically changing work stream patterns.
- Self-motivated and proactive team player with innovative ideas to inspire customer loyalty and product adoption.
- Previous experience with Automation Anywhere, Blue Prism, Open Span, UiPath, etc.
- Excellent English written and verbal communication skills. Experience with tools such as Jira and Azure DevOps is a plus.
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Technical Program Manager in Paris employeur : HCLTech
HCLTech est un employeur de choix, offrant un environnement de travail dynamique et collaboratif en France. Nos employés bénéficient d'opportunités de croissance professionnelle, d'une culture axée sur l'innovation et d'avantages uniques tels que des formations continues et un soutien à l'équilibre entre vie professionnelle et vie privée. Rejoindre notre équipe, c'est faire partie d'une entreprise qui valorise le développement personnel et professionnel tout en contribuant à des projets significatifs dans le domaine de l'IT.
