Customer Service Representative (French) - Relocation in Barcelona
Job Openings Customer Service Representative (French) - Relocation in Barcelona
About the job Customer Service Representative (French) - Relocation in Barcelona
Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office.
Position:Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to the senior team members, as needed.
- Adhere to all project processes and procedures
- Ensure compliance with the contractual SLA
- Provide coverage for other Agents in their absence, whether within the same team or across different teams
- Collaborate with the team on specific projects, when requested
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction
REQUIREMENTS:
- Native / fluent in French,both verbal and written. Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required, preferably technical support
- Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Working schedule: Monday to Friday,09:00 AM - 06 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days ofpaid annual leave
- Guidance and tools to reach your full potential.
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Customer Service Representative (French) - Relocation in Barcelona in Paris employeur : Grow-Talent.com
Rejoignez une entreprise technologique multinationale de premier plan à Lisbonne, où vous bénéficierez d'un environnement de travail dynamique et créatif. Avec un excellent package de rémunération, des opportunités de croissance professionnelle et une culture d'entreprise positive, vous serez soutenu dans votre développement tout en profitant d'avantages tels qu'une assurance santé privée et une aide à la relocalisation. Ce rôle vous permettra de travailler au sein d'une équipe amicale, tout en mettant en œuvre des solutions d'optimisation pour des clients de grande valeur.
