Warranty Specialist - France Paris Production / Manufacturing / Processing - Automobile sales and services

Paris Full-time Production / Manufacturing / Processing - Automobile sales and services

Responsibilities

• Receive, review and process warranty claims submitted by the dealer network.
• Verify the administrative and technical compliance of warranty claims against the manufacturer’s warranty policy, procedures and supporting documentation requirements.
• Check the consistency and accuracy of reported repair operations, spare parts references, labor times and claimed amounts.
• Track warranty claims throughout the entire process, from submission to approval, justified rejection or closure.
• Identify incomplete or irregular claims and coordinate the necessary corrective actions with network teams.
• Maintain accurate records of warranty decisions and ensure consistent application of warranty policies and procedures across the network.
• Liaise with European Headquarters on warranty claims requiring further investigation, procedural clarification or specific approval.
• Monitor pending claims and coordinate the necessary follow-ups with the relevant stakeholders.
• Implement and communicate decisions, instructions and updates to warranty policies issued by European Headquarters to the dealer network.
• In coordination with the National Technical Manager, provide structured feedback on recurring issues, technical anomalies and warranty-related concerns identified in the French market.
• Receive and review warranty extension requests submitted by the dealer network, ensuring compliance with applicable eligibility criteria and procedures.
• Ensure proper record-keeping of approved warranty extensions and the accuracy of the information recorded in the relevant management systems.
• Identify the training needs of network personnel regarding warranty procedures, in coordination with the National Technical Manager and Aftersales Area Managers.
• Develop and update training materials covering claim preparation, submission requirements, supporting documentation and approval workflows.
• Support new network personnel in understanding and applying warranty procedures and using warranty management tools.
• Implement the certification programme for network personnel involved in warranty processes, in accordance with the manufacturer’s requirements.
• Monitor mandatory training, assessments and certifications required for the relevant roles.
• Maintain an up-to-date database of trained and certified personnel, ensuring the accuracy of employee status and certification validity records.
• Verify the accuracy and consistency of claimed amounts and manage the administrative follow-up of warranty reimbursements.
• Develop and maintain dashboards covering key performance indicators, including claim volumes, processing times, rejection rates, warranty extensions, and training and certification levels across the network.
• Contribute to the preparation of internal controls and warranty audits, where applicable.
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