Overview
- Ensure client satisfaction by managing operational follow-up, resolving technical issues and leading regular status meetings
- Collaborate closely with multiple sales representatives to drive projects, ensuring delivery quality and financial profitability
- Contribute to the development and evolution of the activities under your responsibility
- Complete monthly project closures in coordination with internal stakeholders
- Provide occasional technical expertise to support operational teams
- Participate in business development within your scope, particularly for renewals or by responding to tenders from existing or prospective clients
- Provide operational supervision of staff working on your projects (technical management, work organization, onboarding of new hires, management of absences and leave)
- Structure and organize work through daily coordination, onboarding of new team members, management of absences and leave, and coordination with Team Leaders and focal points
- Secure resources by participating in talent development and retention through annual performance reviews and objective setting
- Contribute to recruitment activities to reinforce staffing
- Implement training initiatives and skills development
Requirements
- Master\'s degree (Bac+5) in mechanical engineering, quality assurance or production
- At least 8 years of experience, ideally gained within the local industrial sector
- Strong understanding of business management and margin control
- Recognized manager with leadership, the ability to unite teams and a strong customer service orientation
- Effective communication in English, both written and spoken
- Rigour, autonomy, organization, dynamism and adaptability characterize your working style
- Your technical expertise, combined with managerial skills, make you a key contributor to project success and client satisfaction.
ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- mechanical engineering
- quality assurance
- production
- business management
- margin control
Soft Skills
- leadership
- team unification
- customer service orientation
- effective communication
- organization
- dynamism
- adaptability
- rigour
- autonomy
Certifications & Qualifications
- Master\'s degree
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Operations Manager in Étupes employeur : Expleo Group
Rejoindre notre équipe à Toulouse en tant que Team Leader H/F, c'est intégrer une entreprise qui valorise le développement des talents et la satisfaction client. Nous offrons un environnement de travail dynamique avec des opportunités de formation continue, une politique de télétravail flexible, ainsi que des avantages attractifs tels que des RTT, des tickets restaurant et une prime de vacances. Notre culture d'entreprise favorise le leadership et l'esprit d'équipe, faisant de nous un employeur de choix pour ceux qui cherchent à s'épanouir dans le secteur de l'ingénierie.
