Responsable de marché, Portes du Soleil (CDI)

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality.

With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand).

Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

Responsibilities

• Team Management
• Lead a high-performing local team of seasonal staff. Your approach is an empowering, trust-based leadership style with high autonomy.
• Drive performance through clear objectives and regular feedback.
• Actively support individual growth and skill expansion.
• Foster a strong service culture and team engagement.
• Lead through change and scaling phases.
• Quality and Operations Management
• Represent Emerald Stay locally.
• Ensure quality and brand standards are maintained.
• Ensure maintenance needs are met – you understand the technical ins and outs of a property and are comfortable developing a network of maintenance providers.
• Manage relationships with key providers and partners – maintain excellent relationships with all stakeholders.
• Develop new partnerships with local providers and partners.
• Continuously share recommendations on the optimization of our operations.
• Participate in property inspections prior to arrivals and post departures.
• Participate in linen management and stock management.
• Guest Relationship Management
• Participate in guest visits.
• Share local recommendations, in particular genuine and off-the-beaten path activities.
• Ensure specific guest needs are met: VIP treatment, baby equipment requirement, etc.
• Upsell services to guests.
• Intervene in case of guest emergency, when situations escalated.
• Owner Relations Management
• Manage relationships with the owners in your destination, in close cooperation with our Barcelona team.
• Integrate new signed properties in the Emerald Stay portfolio following our thorough property onboarding process, including an inventory creation, the coordination of a photoshoot, and much more.
• Key Information on the Position
• Employment start: August 2026.
• Full-time permanent contract.
• Private accommodation will be provided.
• A computer and a professional cell phone will be provided.
• A professional vehicle may be provided.
• Access to our office in Morzine.
• Work days and work hours may vary, we work in hospitality.

About You

We are looking for someone who will thrive in a dynamically changing environment.

• The Must-haves
• You are an entrepreneur at heart: you are not afraid of the unknown and you strive when things are challenging and require creative thinking as well as flexibility; you have a can‑do attitude and are not afraid to take ownership.
• You have at least 5 years of work experience, with a minimum of 3 years managing hospitality operations, in the premium segment.
• You have a strong knowledge of Portes du Soleil and possibly an existing network there.
• You love interacting with guests and all types of partners and can naturally establish great relationships with people – your interpersonal and team collaboration skills are excellent.
• You have strong organizational and communication skills, both written and verbal.
• You have experience in managing team members and enjoy it.
• You are comfortable speaking with HNWI (High Net Worth Individuals).
• You are good at managing stress and do not get easily overwhelmed.
• You are detail‑oriented, open‑minded and positive.
• You can multitask and work in an independent way.
• You speak and write French and English perfectly.
• You have a strong commitment to continuous personal and professional development.
• The Nice-to-haves
• You have experience working at a fast-growing company and understand that your responsibilities will evolve quickly as the company grows.
• You have a degree in hospitality management.
• You have worked with Mews before, our Property Management System.
• You are passionate about hospitality and innovation in the industry.
• You speak any other language.

About Us

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

• Make Mistakes – We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question – We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up – We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big – While staying humble, we aim for the stars and work towards established goals and metrics.
• Don't Compromise – We are obsessed with quality, like a Swiss watchmaker.
• Care – We care about our team members, our partners and our clients, and make our passion and our work one and the same.

Perks

• Emerald Stay membership

• All‑year‑round discount of 10% off on Emerald stays
• Discount of 50% off on Emerald stays during low season, on selected properties
• Discount on services in all our destinations
• Quarterly performance bonus linked to personal objectives
• Birthday off
• Well‑being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
• Coaching program for Supervisor level and above from 1st anniversary
• Team member referral program
• Property referral program
• Regular optional team events

Ready to Join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you.

Apply today and let's start this exciting journey together!

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