Resident Engineer – SP – freelance – hybrid – France

• Resident Engineer – SP – freelance – hybrid – France
• Contract | Comgent | France
• Job Information
• Standard Business working Hours Yes
• IT Services
• Work Experience 5-7 years
• City Ile de france
• State/Province Paris
• N/A
• Special Considerations
• End Date: 31-Oct-2027
• Languages: French and English are a must
• Work Location: Mainly Remote and Quarterly customer’s meeting Onsite (at customer’s site)
• Customer Site Address: TBC

Job Description

The Resident Engineer (RE) is a highly technical, customer‑facing role providing post‑sales, on‑site technical support for HPE Juniper Networks products/solutions deployed within the customer’s premises.

This role partners closely with End Client Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large‑scale service provider networks.

The Resident Engineer develops deep technical expertise in the HPE Juniper products deployed (and planned for deployment) within customer’s network and delivers reactive and proactive operational support, design guidance, and best‑practice recommendations.

Role Responsibilities

• Troubleshoot complex hardware, software, and network issues across large‑scale IP/MPLS infrastructures.
• Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
• Support End Client during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams.
• Conduct network information‑gathering workshops to understand End Client current network architecture, operational workflows, and future design requirements.
• Become deeply familiar with customer’s organizational structure, engineering standards, and operational procedures.
• Provide guidance on network design evolution, capacity growth, and technology adoption aligned with customer’s roadmap.
• Assist with major network upgrades, maintenance windows, migrations, and change events.
• Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities.
• Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long‑term solutions.
• Train End Client engineering, implementation, and operations teams on configuration, monitoring and day‑to‑day operation of HPE Juniper Networks platforms.
• Assess overall network health and stability across HPE Juniper‑based environments.
• Develop and maintain fault isolation and diagnostic procedures.
• Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages.
• Contribute to best‑practice policies and standards for HPE Juniper product usage within End Client.
• Peer with other Resident Engineers to share lessons learned and reduce risk during network changes.
• Develop secondary expertise across additional HPE Juniper product lines as required.
• Perform lab testing, design validation tests (DVT), certification, and integration of new hardware and major software releases prior to production deployment.
• Maintain a robust release management DB to enhance the stability and solve security vulnerabilities from 3rd party security release reports.
• Develop and maintain automation scripts and use of AI tools to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning.
• Write and support Python‑based automation tools for configuration validation, health checks.
• Assist End Client engineering and operations teams in adopting network automation tools.
• Contribute to documentation and internal tooling repositories supporting ongoing automation initiatives.
• Track and triage on PBN (Proactive Bug Notification) and SIRT (Security Incident Response Team) and document security gaps.

Identify likelihood of hitting software bugs and security vulnerability.

Seek a permanent remediation or a workaround till a final resolution is available.

• Held frequent meetings with the customer and SM, to discuss JTAC cases progression and solutions and provide the required actions to articulate customer’s inquiries.

Requirements

• 5+ years of hands‑on design, deployment, and operational experience in large‑scale service provide networks.
• Experience in supporting major network transformations, upgrades, or expansions.
• Strong experience with JUNOS CLI.
• Large‑scale hands‑on experience with: MX, QFX, EX, ACX and PTX platforms
• Strong understanding of service provider networking technologies, including:
• TCP/IP and MPLS fundamentals
• MPLS‑TE, RSVP, LDP, SR and SRv6.
• IPv4 / IPv6
• BGP routing policy and peering
• VPN technologies: L3VPN, VPLS, MVPN
• Ethernet switching, 802.1Q
• Qo S / Class of Service
• EVPN.
• Broadband services and BNG.
• Hands‑on experience with Scripting – Python and Juniper Py EZ.
• Hands‑on Traffic steering and Traffic Engineering Software (Paragon/JRD)
• Ability to design automation solutions that integrate with existing operational workflows.
• Excellent communication skills during high‑pressure outage or escalation scenarios.
• Ability to present complex technical topics to engineering, operations, and executive audiences.
• Strong customer‑facing skills with a collaborative, consultative approach.
• Ability to translate business and technical requirements into practical, scalable network solutions.
• Expert‑level Technical Certifications: JNCIP, JNCIE, CCNP, and CCIE.
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