Responsibilities
- Manage a portfolio of strategic accounts
- Build strong, long-term relationships with key stakeholders
- Identify upselling and digital business growth opportunities
- Oversee commercial agreements and client account activities
- Define, monitor, and analyze key performance indicators (KPIs)
- Provide performance analysis and actionable recommendations
- Collaborate with technical, e-commerce, commercial, and data teams
- Prepare regular business reviews and client presentations
- Support commercial negotiations and contract renewals
- Develop tailored commercial proposals based on client needs
- Conduct market and competitor analysis
- Work closely with internal teams including commercial, operations, finance, and product
- Ensure smooth execution of campaigns and projects
- Act as the main point of contact for digital-related client matters
Requirements
- Minimum 8 years of experience in account management, digital sales, business development, or e-commerce
- Experience in a digital environment preferred
- Strong commercial and relationship management skills
- Solid understanding of digital marketing and performance KPIs
- Analytical mindset with a results-driven approach
- Proficiency in Excel, PowerPoint, and CRM tools
- Fluent professional English
- Organized and autonomous
- Proactive with an entrepreneurial mindset
- Ability to manage multiple projects simultaneously
- Strong communication, presentation, and teamwork skills
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Global eCommerce Specialist in Marseille employeur : CMA CGM
CMA CGM est un employeur de choix, offrant un environnement de travail dynamique à Bruxelles où l'innovation et la collaboration sont au cœur de notre culture. Nous valorisons le développement professionnel de nos employés avec des opportunités de formation continue et un soutien pour leur croissance de carrière. En plus d'un contrat CDI de 35 heures, nous proposons des avantages tels que des remboursements IKV et des tickets restaurant, garantissant ainsi un équilibre entre vie professionnelle et personnelle.
