Responsibilities
- Welcome and assist professional (PRO) customers in-store
- Recommend services tailored to the needs of professional customers
- Handle sales and quotations
- Provide after-sales support
- Actively participate in the loyalty program
- Monitor performance indicators and contribute to the implementation of action plans
- Promote and drive initiatives for professional customers
- Increase visibility of the PRO program
- Ensure a high-quality self-service experience
- Contribute to showcasing and enhancing the product offering
Qualifications
- Knowledge of and interest in the professional (B2B) market
- Proven experience working with professional customers (B2B)
- Commercial mindset
- Customer-focused with a passion for service
- Rigor and organizational skills
- Ability to work well in a team
Soft Skills
- customer-focused
- passion for service
- rigor
- organizational skills
- teamwork
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Business Customer Relations Advisor – M/F in Jouy-aux-Arches employeur : CASTORAMA
Castorama est un employeur de choix, offrant un environnement de travail dynamique et collaboratif où chaque membre de l'équipe joue un rôle essentiel dans la satisfaction client. Avec des opportunités de développement professionnel, notamment des possibilités d'évolution vers des postes de direction, ainsi que des avantages tels que la mutuelle, les tickets restaurant et une carte de réduction sur les produits, travailler chez Castorama signifie faire partie d'une aventure humaine enrichissante et engagée.
