The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.
You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.
Responsibilities
- Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
- Providing customer support in Hebrew and English via chat, email and phone;
- Delivering pre-sales and post-sales support for self-service advertising products;
- Providing guidance on products and tools to improve the customer experience;
- Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
- Identifying recurring trends and resolving issues affecting multiple SMB clients;
- Delivering a professional customer experience in line with quality and service standards.
Requirements
- Excellent written and spoken Hebrew (minimum C1 level);
- EU passport holder or a local residency card
- Good command of English;
- Empathetic and helpful approach;
- Strong team-player attitude;
- Strong interpersonal skills and the ability to de-escalate situations when necessary;
- Ability to handle sensitive and confidential information;
- Ability to learn quickly and adapt to new processes and tools.
Location:
Lisbon, Portugal
Work model:
On-site
Schedule:
Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)
Training:
15 working days, with a training allowance of €141.20 per completed week.
Remuneration:
Total gross monthly compensation of €1,767.50, including:
- Base salary: €1,383.00 gross per month;
- Productivity bonus;
- Meal allowance: €154.00 net per month;
- Holiday allowance: €115.25 per month;
- Christmas allowance: €115.25 per month.
Contract:
Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks:
Private health insurance, local language classes
Relocation:
Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.
Annual leave:
22 days #J-18808-Ljbffr
