Scope 1: On the Road (Regional Delivery Operations Management)
Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations.
Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), review supervisor scorecards, and drive corrective actions.
Work with DSPs and supervisors on capacity planning, incident resolution, and continuous improvement initiatives.
Act as primary escalation point for complex field issues requiring cross-hub or partner coordination.
Ensure partner compliance with contractual SLAs, safety standards, and company processes.
Scope 2: Under the Roof (Hub Operations & X-dock)
Oversee hub-based sorting and handling activities including XL parcels, L2L flows, and cross-dock operations to ensure efficient inbound/outbound throughput.
Manage DSP sorting and loading activities at the hub (volume sorting, wave dispatch) and enforce SOPs for wave dispatch operations.
Monitor hub KPIs and UTR process efficiency.
Coordinate resource allocation, layout, and equipment needs to optimize throughput during peaks and disruptions.
JOB REQUIREMENT
SKILLS:
- Strong leadership and people management skills with a hands-on approach.
- Excellent organizational and problem-solving abilities.
- Proficiency in delivery management systems and data analysis tools.
- Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and support data-driven decision-making.
- Proactive and results-oriented: demonstrates the ability to anticipate issues and take proactive steps to achieve operational goals.
- Ability to collaborate with teams to evaluate existing processes and lead efforts to continuously improve performance.
- Good communication skills, with fluency in French and English (mandatory).
Other Requirements:
- Familiarity with regional logistics networks and regulatory requirements.
Skills Required
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.
Some work could be required on certain week-end, or nights. The contract will be on-days, but we need somebody flexible in terms of work time.
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HUB Manager-Metz employeur : Cainiao Group
En tant qu'employeur, notre entreprise se distingue par son engagement envers le développement professionnel de ses employés et sa culture de collaboration. Située dans un environnement dynamique, nous offrons des opportunités de croissance au sein d'une équipe diversifiée, tout en garantissant des avantages compétitifs et un équilibre travail-vie personnelle. Rejoindre notre équipe en tant que Spécialiste des Achats, c'est participer à un processus d'approvisionnement innovant et contribuer à des projets d'amélioration continue qui font la différence.
