Take Your Customer Service Career to the Next Level!
Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.
Role Overview
As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.
Key Responsibilities
- Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
- Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
- Identify customer needs and provide clear, accurate, and relevant information.
- Handle customer questions, complaints, and concerns professionally and effectively.
- Guide customers through relevant processes, platforms, products, and services.
- Document customer interactions, requests, and resolutions accurately in internal systems.
- Collaborate with internal departments to ensure customer issues are resolved efficiently.
- Identify recurring customer issues and share feedback to support continuous process and service improvements.
- Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.
Requirements
- Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Why Join Us:
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Relocation Package: Receive support if relocating to ensure a smooth transition
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take on this exciting opportunity? Apply today, and let’s connect!
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French Customer Specialist in Lisbon | Relocation Package in Lille employeur : BlueView Talent
Rejoignez une entreprise qui valorise la sécurité numérique tout en profitant de la culture vibrante et du climat ensoleillé de Lisbonne. En tant que réviseur de contenu, vous bénéficierez d'un environnement de travail collaboratif, d'une assistance à la relocalisation et d'opportunités de développement professionnel, le tout dans un cadre qui encourage l'inclusivité et le respect. Avec un salaire compétitif et des avantages tels qu'une allocation repas et une assurance santé, vous serez soutenu dans votre mission de rendre le monde numérique plus sûr.
