Overview
As a Service Delivery Manager for Dynamics 365 Finance & Supply Chain Management (D365 F&SCM), you lead delivery activities and build long-term client relationships. You are accountable for the quality of the services delivered, compliance with contractual commitments, and the overall performance of your area.
Responsibilities
- Manage end-to-end delivery of projects (design, go-live, deployment) while ensuring quality, timelines, and budgets.
- Ensure compliance with contractual commitments and the profitability of projects.
- Oversee internal and external teams (consultants, project managers, architects, partners) and track project progress.
- Participate in pre-sales activities: responding to tenders, estimations, presentations, and commercial proposals.
- Develop and maintain strong client relationships, ensure customer satisfaction, and manage sensitive situations.
- Support clients in their digital transformation initiatives.
- Drive the financial performance of the activity: margins, utilization rates, billing, and payment tracking.
- Manage, lead, and develop teams with the support of middle managers (recruitment, training, evaluation, and engagement).
- Contribute to the growth of the Professional Services business and to the continuous improvement of methods, processes, and best practices.
Qualifications
Hard Skills
- Dynamics 365 Finance & Supply Chain Management
- project management
- digital transformation
- budget management
- quality assurance
- contract compliance
- pre-sales activities
- estimations
- commercial proposals
- performance tracking
Soft Skills
- client relationship management
- customer satisfaction
- team leadership
- communication
- problem-solving
- collaboration
- sensitivity management
- training and development
- engagement
- continuous improvement
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Service Delivery Manager, Dynamics 365 Finance & Supply Chain Management in Nantes employeur : Belmont Lavan
En tant qu'employeur, nous offrons un environnement de travail dynamique et collaboratif où l'innovation est au cœur de notre culture. Nos employés bénéficient d'opportunités de croissance professionnelle grâce à des projets stimulants dans le domaine de l'IA, tout en profitant d'avantages tels que des horaires flexibles et un soutien à la formation continue. Situé dans une région propice à l'innovation technologique, notre bureau favorise un équilibre entre vie professionnelle et personnelle, rendant chaque journée de travail à la fois enrichissante et agréable.
