- Act as the primary point of contact for the client to ensure prompt and satisfactory resolution of service-related requests.
- Maintain strong knowledge of the assigned region, coverage area, or product lines, including their configurations and installations.
- Serve as a direct access point to internal functions required to support the client.
- Establish and maintain relationships to ensure ongoing technical and commercial support for clients within a defined area.
- Collaborate with operational unit teams, under supervision or as part of technical information exchanges.
- Manage simple project processes with clear guidelines and interfaces requiring a limited technical level.
- Manage a portfolio of targeted clients with predefined contracts and conditions.
Requirements
- Hold a Bachelor's degree (or equivalent Bac/BT or GED).
- Have proven experience in services.
- Have confirmed experience in a professional customer service role.
- Knowledge of systems such as SAP, Oracle, or Salesforce is a plus.
- Proficiency in written and spoken English.
- Strong communication and interpersonal skills.
- Demonstrate autonomy and problem‑solving abilities.
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Service Coordinator, Customer Service Management in Dardilly employeur : Baker Hughes
Baker Hughes est un employeur de choix, offrant à ses employés des opportunités de croissance au sein d'une organisation performante. Située à Broussard, LA, notre culture de travail valorise l'innovation et le bien-être, avec des politiques d'équilibre entre vie professionnelle et vie privée, ainsi qu'un ensemble complet d'avantages sociaux. Rejoignez-nous pour faire partie d'une équipe qui vous inspire et vous challenge, tout en contribuant à des solutions énergétiques durables.
