Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Duration: Contract / FTE
Key Responsibilities:
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Hands-on experience in a desktop support, helpdesk, or IT technician role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
Preferred:
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions:
- On-site support is required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.
Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.
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IT Desktop Support Engineer – Ecully, France (Contract / FTE). in Écully employeur : Axiom Technologies Pty Ltd.
Axiom Technologies est un employeur de choix, offrant un environnement de travail dynamique et collaboratif où les professionnels de l'informatique peuvent s'épanouir. Avec des opportunités de croissance personnelle et professionnelle, ainsi que des avantages tels qu'une flexibilité dans les horaires et un soutien continu pour le développement des compétences, vous serez bien équipé pour réussir dans votre rôle de support technique sur site. De plus, notre culture d'entreprise valorise la communication ouverte et le travail d'équipe, ce qui rend chaque journée enrichissante et motivante.
Coordonnées :
Équipe de recrutement de Axiom Technologies Pty Ltd.
