Location: France (South Region)
About AUX
Founded in 1986, AUX Group is a global industrial group with over 30,000 employees worldwide. As a leading air conditioning manufacturer, AUX provides a comprehensive range of air conditioning solutions and continues to expand its global business.
Key Responsibilities
- After-Sales Network Development: Develop and maintain an authorised after-sales service network across France for RAC, PAC, and LCAC products, including service centres, repair providers, and technical partners.
- Technical Support & Training: Provide technical support for installation, commissioning, troubleshooting, and repair; deliver technical training to distributors, dealers, installers, and service partners.
- Service Partner Management: Manage authorised service providers and suppliers, monitor service quality and performance, and optimise service coverage and efficiency.
- Warranty & Complaint Management: Handle warranty claims, technical issues, and customer complaints, coordinating with local partners and headquarters to ensure timely resolution.
- Service Operations: Establish local service procedures, monitor key service KPIs, and drive continuous improvement in customer satisfaction and service quality.
Qualifications
- Bachelor's degree or above in HVAC, Mechanical Engineering, Electrical Engineering, or a related field.
- At least 5 years of experience in after-sales service, technical support, or service network management, preferably in the HVAC or air conditioning industry.
- Solid technical knowledge of RAC, PAC, and/or LCAC products.
- Experience in developing and managing authorised service networks, technical partners, or suppliers.
- Strong communication, coordination, and problem-solving skills, with the ability to work independently.
- Fluent in French and good working proficiency in English.
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Aftersales Manager in Marseille employeur : AUX
AUX est un employeur de choix, offrant à ses collaborateurs un environnement dynamique et international propice à l'épanouissement professionnel. Avec des opportunités de croissance significatives dans le secteur de la vente, notamment à Paris et dans d'autres grandes villes françaises, l'entreprise valorise l'innovation et le travail d'équipe tout en soutenant le développement personnel de ses employés. Rejoindre AUX, c'est intégrer une culture d'entreprise axée sur la performance et la collaboration, où chaque contribution compte.
