Responsibilities
- Handle incoming calls and support emails
- Analyze and resolve customer requests related to our software
- Escalate and track incidents in Jira
- Apply application updates
- Perform application testing
- Update internal registries and the knowledge base
Requirements
- Service-oriented with a strong focus on customer satisfaction, supported by good listening and analytical skills.
- Prior experience in a regulated environment (banking, insurance, mutuals, healthcare) and strong computer literacy are assets.
- Good written communication skills and ease in interpersonal relations.
- Fluent in French and English. Dutch is a plus.
- Basic accounting knowledge and initial experience in the banking, insurance, or mutual sector.
- IT knowledge: Windows Server, client-server architecture, workstation (office tools, web browsers).
- Understanding of systems and database management (SQL, tools such as DBeaver).
- Basic technical skills (Python scripting, test tools such as Squash TM, or API tools such as Postman/Bruno) are a plus.
- Previous experience in service delivery management, handling complaints, or customer/technical support is desirable.
Core Competencies
Demonstrates strong customer service orientation with a focus on satisfaction, alongside analytical skills for resolving software-related requests. Proficient in both French and English, with foundational knowledge in banking and insurance sectors.
Highest-signal resume keywords
- Customer Support
- Incident Tracking in Jira
- SQL Database Management
- Python Scripting
- Service Delivery Management
ATS Optimization Keywords
Hard Skills
- Application Testing
- Basic Accounting Knowledge
- Windows Server
- Client-Server Architecture
- Workstation Management
- Software Updates
- Analytical Skills
- Technical Support
- API Tools
- Test Tools
Soft Skills
- Good Listening Skills
- Written Communication Skills
- Interpersonal Relations
Industry Keywords
- Regulated Environment
- Banking
- Insurance
- Mutuals
- Healthcare
Tools & Technologies
- Jira
- DBeaver
- Squash TM
- Postman
- Bruno
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Application Support Technician, Customer Service – Permanent (CDI) in Carquefou employeur : Aspire Software
Jobtailor est un employeur de choix, offrant un environnement de travail dynamique et collaboratif en France. Avec un fort accent sur la satisfaction client, nous valorisons le développement professionnel de nos employés grâce à des formations continues et des opportunités de croissance. Notre culture d'entreprise encourage l'innovation et le partage des connaissances, tout en garantissant un équilibre entre vie professionnelle et personnelle.
