Director Global Digital Service H/F in Paris

Company

DIAC SA

Job Description

On the way to Mobilize !

Listening to all our customers, we create innovative financial services to build sustainable mobility for all.

Joining Mobilize Financial Services means first of all choosing to join an international group , a subsidiary of Renault Group, a solid finance bank, partner of the Renault manufacturer and other brands in the automotive sector. Our 4,000 employees in 35 countries work together to serve our customers.

We offer our clients - both private and professional - the most suitable financing and services for new and used vehicles.

We also finance the activity of the dealer networks of the Renault Group brands and we make sure to facilitate their day-to-day management so that they can develop their sales and ensure their financial sustainability.

Mobilize Financial Services has funded more than 1.3 million contracts (new and used vehicles) in 2024 and sold 3.7 million services . At the end of December 2023, average assets are 55.3 billion euros in financing and pre-tax profit is 1,194 million euros. We also offer savings offers in 7 countries.

Our company "MOBILIZE" in favor of cultural diversity , gender equality and the integration of people with disabilities, especially through our Charter. We foster a work environment where individual differences are recognized, appreciated, respected and valued, so that the talents and strengths of each person can be harnessed.

Get behind the wheel! No routine, all our routes are different!

Mobilize Financial Services is seeking a highly experienced and motivated Director Global Digital Service to lead the Digital & CRM department. In this critical role, you will combine technical leadership with project management expertise to drive the development and delivery of innovative web applications and solutions that support our financial services offerings across 25 countries.

This is a transformative leader responsible for orchestrating complex, multi-country digital ecosystems. You bridge the gap between legacy automotive financial services and modern, high-velocity digital delivery. You own the strategy, governance, and industrialization of large-scale digital initiatives, ensuring technical maturity and business alignment across global markets.

Key Responsibilities

Strategic Governance & Enterprise Transformation

The Directeur Global Digital Services reports into the MFS Group CIO.

• In close collaboration with Renault Group, drive and support business initiatives to deliver a seamless, best-in-class customer experience across both digital and physical customer journeys, ensuring consistency, innovation, and continuous improvement.
• Portfolio Management: Own the strategic roadmap and digital control tower, directing multi-million-euro IT portfolios and ensuring investment is aligned with long-term business objectives.
• Multi-Country Coordination: Lead cross-functional delivery in a complex, multi-stakeholder environment (OEMs, Group Functions, Comex), ensuring standardized execution across diverse regulatory and market landscapes.
• Operating Model Design: Architect and evolve the organizational structure (e.g., Tribe/Squad/Factory models), fostering a high-performance culture of agility, accountability, and continuous improvement.
• Digital Software Factories: Drive the modernization of the application technical stack and the establishment of robust, automated "Software Factories" to accelerate time-to-market by including AI and Low Code No Code with customer & data centric approach.
• Digital Hyper Front: Internalize the work related to the "digital hyper front", set up framework and delivery model to complete the work. Determine best course of action reuse existing assets, restart from scratch, hybrid.
• IT Security & Obsolescence Management: Ensure all digital assets are patched and appropriate vulnerability remediation actions are applied in a timely manner. Coordinate with the IT security teams to ensure application of the appropriate cyber rules and procedure. Proactively manage IT obsolescence to ensure all assets are maintained in a healthy state of service.

Digital Industrialization & Infrastructure

• Cloud & Software Factories: Consume the technical stack, and drive the migration to cloud-native architectures (GCP/Kubernetes) and the establishment of robust, automated "Software Factories" to accelerate time-to-market.
• Platform & Website Consolidation: Direct the large-scale consolidation of fragmented digital assets into unified, high-efficiency web and service platforms, optimizing for both customer experience and operational cost.
• Fintech & Regulatory Integration: Lead the deployment of high-trust, compliant digital services including Open Banking, Open Data, KYC/AML automated onboarding, and advanced OCR solutions.
• Work with the MFS and Renault IT architecture teams to manage MFS AI initiatives on the use of AI within IT and the business.

Operational Stewardship

• Agile/SAFe Leadership: Champion the shif

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