Key Account Manager (M/F) 73240

Coordinate the management of strategic client accounts for the group and oversee the successful fulfilment of the relevant client orders, from order entry through to payment, to ensure service levels and client satisfaction.

• YOUR KEY ACTIVITIES
• Analysing clients’ needs, requirements and objectives to coordinate client orders
• Supporting clients in understanding and using the services offered by the Ampere Group
• Preparing for, participating in and leading client meetings, whilst ensuring that reports and various presentation materials are properly formatted for presentation to clients
• Coordinate the recording and updating of provisional, firm and open customer orders
• Analyse, verify and validate changes to firm and provisional customer requirements
• Propose and oversee preventive and corrective actions to ensure the expected customer service level
• Communicate with customers regarding the successful receipt of their orders and delivery dates, within the agreed timeframes
• Work with clients to implement tailored solutions to enhance client satisfaction
• Monitor and optimise stock levels (finished products, components, work in progress), whilst adhering to contractual commitments to clients
• Carry out preventative and corrective measures to optimise the quantities and values of client orders
• Anticipate and manage the operational resolution of client requests and requirements
• Address customer issues and provide solutions, ensuring the customer is satisfied with the resolution
• Handle customer disputes in conjunction with the quality, sales and logistics departments

NATURE AND SCOPE OF THE RESPONSIBILITIES EXERCISED

• Ensure customer satisfaction by managing communication and operational relationships with key clients
• Regularly communicate confirmed and/or postponed delivery dates to clients
• Ensure that client requirements are passed on to internal teams and implemented
• Ensure compliance with regulatory and standard requirements, as well as internal processes
• Comply with and ensure that the company’s departments enforce contractual agreements with clients
• Ensure consistency between customer purchase order portfolios and actual orders
• Ensure that finished products are delivered to customers on the agreed dates
• Report regularly to line management on the performance of each customer account
• Keep their line manager informed of the progress of their work
• Comply with procedures, instructions and rules relating to quality, safety and the environment
• Identify any non-conformities, isolate them and alert the line manager or the quality department
• Ensure that sorting instructions are followed
• TECHNICAL KNOWLEDGE
• Proficiency in project management techniques
• Proficiency in industrial ERP systems and sales management modules
• Proficiency in office software
• Understanding of the organisational principles and workflows of industrial companies
• Basic knowledge of accounting and management
• Understanding of the principles and rules relating to exports (Incoterms, international transport, customs, etc.)
• PROFESSIONAL SKILLS
• Possess intelligence and good interpersonal skills to communicate both internally and externally
• Demonstrate leadership and team spirit to collectively overcome challenges
• Possess analytical, synthesis and reporting skills to manage and coordinate
• Demonstrate determination, perseverance and adaptability
• Be able to unite and engage diverse teams towards a common goal
• Be proficient in written and spoken French

Three years’ experience in a key account management role within a customer service department in the manufacturing sector / Master’s degree in management or supply chain / Business school

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