Operational Onboarding Manager

Responsibilities

• You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
• Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner.
• You will lead comprehensive onboarding workshops and provide hands‑on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
• All Operational Onboarding Managers work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods.
• You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Requirements

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, visio call, and phone calls
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers!)
• Demonstrate strong ownership and autonomy on your missions
• Demonstrate a growth mindset, challenge positively, and learn fast
• Demonstrate strong client‑facing posture and communicate effectively both internally and with admins.
• At ease to train small group of several people or go onsite to meet our members
• Able to embrace change, have a collaborative mindset
• Good listening skills, empathy and pedagogic skills
• At ease with complex conversation involving multiple teams
• Excellent French writing skills
• Excellent problem‑solving skills: able to structure a problem, identify relevant solutions
• Good and structured written & oral communication skills in both French and English
• Great organization skills / Time management skills: comfortable facing several competing priorities autonomously
• Customer‑Facing Experience: Previous experience in Bto B customer‑facing roles, such as Customer Success, teaching, or communication
• Autonomous, driven, and can organize yourself well (comfortable in our fast‑paced environment), missionary
• At ease with complex / new topics (experience in complex environments, strong studies…)
• ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.

This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• Hard Skills
• payroll integration
• employee affiliation
• billing setup
• onboarding workshops
• training
• problem‑solving
• Soft Skills
• empathy
• initiative
• collaboration
• ownership
• growth mindset
• client‑facing
• listening skills
• organization skills
• time management
• communication skills
• #J-18808-Ljbffr