Responsibilities
- Design and coordinate the organization's quality approach
- Ensure consistency at all levels of the organization and its environment
- Lead the quality management system within a continuous improvement framework
- Advise stakeholders across the organization
- Manage the quality system by defining and measuring performance indicators in accordance with ISO 9001
- Monitor customer satisfaction by conducting surveys, analyzing feedback, and making recommendations
- Conduct internal and external audits in collaboration with operational teams
- Advise and support teams on management system matters
- Lead risk analysis and recommend action plans
- Maintain quality documentation and ensure regulatory monitoring
Requirements
- Master's degree (Engineering or Master) in Quality, Project Management, or Process Optimization
- Minimum 5 years' experience in quality and project coordination
- Excellent interpersonal, organizational, and problem-solving skills
- Dynamic and meticulous; comfortable working cross-functionally with multiple stakeholders
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Quality Manager in Saint-Denis employeur : AFNOR Group
Rejoindre le Groupe AFNOR, c'est intégrer un environnement stimulant où votre expertise en achats publics, notamment dans le domaine des technologies de l'information, contribuera à des projets d'intérêt général. Avec un équilibre vie professionnelle/vie personnelle favorisé par le télétravail et des horaires flexibles, ainsi que des opportunités de développement professionnel, vous ferez partie d'une équipe dynamique engagée dans des missions à fort impact social.
