Job Summary:
This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
Accountabilities & Responsibilities:
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This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
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Accurately process incoming titles daily from dealerships, banks and credit unions.
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Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
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Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
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Maintains a professional, calm manner when negotiating with difficult or upset customers.
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Maintains a high level of confidentiality.
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Assures all phone calls and inquiries have been answered by the close of the day.
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Assist other departments as needed or assigned.
Experience & Education:
- High school diploma or GED
- 1-2 years’ experience in titles, automotive industry, or related.
Knowledge & Skills:
- Proven experience with Microsoft Office or GSuite
- Effective communication and interpersonal skills
- Problem-solving tactics
- Detail orientation and time management
- Titles/automotive experience preferred
- Technical aptitude
- Proven multitasking abilities
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Title Clerk in Pontarlier employeur : ACV Auctions
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